At a Glance
- Tasks: Lead and scale a high-performing AI Professional Services team to drive customer success.
- Company: Fast-growing AI SaaS start-up with ambitious growth plans.
- Benefits: 30 days holiday, wellbeing support, free parking, and team socials.
- Other info: Opportunity to work closely with the CEO and drive strategic initiatives.
- Why this job: Join a dynamic team and shape the future of AI implementation.
- Qualifications: Senior leadership experience in Professional Services within AI or SaaS.
The predicted salary is between 70000 - 85000 £ per year.
We are supporting a fast-growing AI SaaS business in the search for a Head of Professional Services to build and lead a scalable AI Professional Services function during an exciting phase of growth. This is a rare opportunity to work alongside the CEO and wider leadership team, defining the implementation strategy, delivery governance and operational excellence across the business.
Benefits
- Leeds - Office Based (Hybrid Flexibility)
- 30 Days Holiday + Bank Holidays (rising to 35) + Anniversary Day Off
- Wellbeing Support
- Bright Exchange Discounts
- Free Parking
- Team Socials
What You'll Be Doing
- Lead and scale a high-performing AI Professional Services & Implementation function.
- Define deployment methodologies, governance frameworks and delivery standards.
- Own resource planning, budgets, forecasting and commercial performance.
- Oversee successful customer implementations, ensuring projects are delivered on time and within budget.
- Build and develop project, implementation and delivery teams.
- Partner with Sales, Product, Customer Success and Development teams to drive exceptional customer outcomes.
- Provide executive-level visibility across delivery performance, risks and customer success metrics.
We're Looking For
- Senior leadership experience within Professional Services, Delivery, Deployment or Implementation within an AI, SaaS, software or enterprise solutions environment.
- Strong commercial acumen covering budgets, forecasting, utilisation and profitability.
- Experience building, leading and scaling teams.
- Excellent stakeholder management and executive-level communication skills.
- Experience with Microsoft, Sage or Salesforce ecosystems, ERP, CRM or enterprise software platforms, and a background within Field Service Management or AI workflow automation (desirable).
What Success Looks Like
- Building a scalable AI Professional Services function that supports rapid growth.
- Improving implementation quality, customer satisfaction and time-to-value.
- Increasing utilisation, project profitability and delivery performance.
- Creating a high-performing team and operating model that drives long-term success.
Why Join?
We are proud to be partnered with a well‑funded, ambitious and high‑growth AI SaaS start‑up that is helping organisations transform operations through innovative AI software, automation and workflow solutions. Having established strong market traction, the business is now entering a significant growth phase and requires a strategic leader to build their Professional Services capacity that will support future scale and customer success.
Head of Professional Services - AI SaaS in Leeds employer: Marmion
Marmion is an exceptional employer that fosters a dynamic work culture in Leeds, where creativity and collaboration thrive. With a strong focus on employee growth, the company offers comprehensive benefits such as an Employee Assistance Programme and regular social events, ensuring a supportive environment for its team members. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful career in account management within the marketing sector.
