At a Glance
- Tasks: Lead customer training workshops and create engaging learning content for SaaS users.
- Company: Join a fast-growing AI SaaS start-up with a focus on customer success.
- Benefits: Enjoy a competitive salary, 30 days holiday, wellbeing support, and team socials.
- Other info: Dynamic start-up environment with excellent career growth opportunities.
- Why this job: Make a real impact by simplifying software for customers and driving their success.
- Qualifications: Experience in SaaS training, strong presentation skills, and a knack for simplifying tech concepts.
The predicted salary is between 45000 - 50000 £ per year.
Are you passionate about helping customers gain real value from Saa S?
We’re searching for a
Customer Software Training Manager to join a fast-growing AI Saa S business where customer onboarding and education are critical to ongoing success.
Reporting to the COO, you’ll own the end-to-end training journey, turning complex software into simple, scalable learning experiences that drive adoption and long-term customer outcomes.
- £50,000 - £60,000 per annum, dependent on experience
- Leeds -
- Office Based with UK Travel
- 30 days holiday
- (increasing by one day per year of service, up to 35 ) +
- Bank Holidays + Work Anniversary Day Off
- Excellent career growth opportunities in a thriving start-up environment
Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
Key Responsibilities
- Deliver structured customer training workshops (live, recorded & on-site in Leeds/UK-wide)
- Build learning content, guides and playbooks into a scalable training academy, creating certification frameworks to validate learning, holding users accountable.
- Create role-based learning journeys for different user types.
- Enable internal teams with clear, consistent product knowledge through structured learning programmes.
- Improve adoption, reduce support dependency and speed up time-to-value.
Skills & Experience
Experience within a Saa S business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management Saa S.
- The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
- Experience designing structured training programmes or learning journeys.
- Confident presentation and facilitation skills, both online and in person.
- A highly organised, process-driven approach with strong attention to detail.
- The confidence to work cross-functionally and influence multiple stakeholders.
- Located within a commutable distance to Leeds, willing to travel UK-wide when required.
- Candidates must have a permanent
Right to Work in the UK. Please note, our client cannot offer visa sponsorship for this position.
- Experience building or managing LMS or training academy platforms.
- Familiarity with tools such as Loom, Notion or Talent LMS.
- Background in Customer Success, Implementation or Onboarding.
- Experience working with automation, AI or workflow-led platforms.
Our client is a well-funded, ambitious and high-growth AI Saa S start-up that is transforming how businesses automate and scale their operational workflows.
For more on Marmion, check out our 5* reviews on Trustpilot & Google.
Thank you for your interest.
We carefully review every CV and will contact shortlisted applicants by phone or email.
If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.
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External Customer Training Manager - Software in Leeds employer: Marmion
Marmion is an exceptional employer that fosters a dynamic work culture in Leeds, where creativity and collaboration thrive. With a strong focus on employee growth, the company offers comprehensive benefits such as an Employee Assistance Programme and regular social events, ensuring a supportive environment for its team members. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful career in account management within the marketing sector.
StudySmarter Expert Advice🤫
We think this is how you could land External Customer Training Manager - Software in Leeds
✨Dive into Digital Learning Communities
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We think you need these skills to ace External Customer Training Manager - Software in Leeds
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Marmion, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Marmion and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Marmion
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Marmion might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Marmion.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
