At a Glance
- Tasks: Lead customer training workshops and create engaging learning content for SaaS users.
- Company: Join a fast-growing AI SaaS start-up with a focus on customer success.
- Benefits: Enjoy a competitive salary, 30 days holiday, wellbeing support, and team socials.
- Other info: Thriving start-up environment with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers unlock the full potential of innovative software.
- Qualifications: Experience in SaaS training, strong presentation skills, and a knack for simplifying tech concepts.
The predicted salary is between 50000 - 60000 £ per year.
Are you passionate about helping customers gain real value from Saa S?
We’re searching for a
Saa S Customer Training Manager to join a fast-growing AI Saa S business where customer onboarding and education are critical to ongoing success.
Reporting to the COO, you’ll own the end-to-end training journey, turning complex software into simple, scalable learning experiences that drive adoption and long-term customer outcomes.
- £50,000 - £60,000 per annum, dependent on experience
- Leeds -
- Office Based with UK Travel
- 30 days holiday
- (increasing by one day per year of service, up to 35 ) +
- Bank Holidays + Work Anniversary Day Off
- Excellent career growth opportunities in a thriving start-up environment
Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
Key Responsibilities
- Deliver structured customer training workshops (live, recorded & on-site in Leeds/UK-wide)
- Build learning content, guides and playbooks into a scalable training academy, creating certification frameworks to validate learning, holding users accountable.
- Create role-based learning journeys for different user types.
- Enable internal teams with clear, consistent product knowledge through structured learning programmes.
- Improve adoption, reduce support dependency and speed up time-to-value.
Skills & Experience
Essential
Experience within a Saa S business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management Saa S.
- The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
- Experience designing structured training programmes or learning journeys.
- Confident presentation and facilitation skills, both online and in person.
- A highly organised, process-driven approach with strong attention to detail.
- The confidence to work cross-functionally and influence multiple stakeholders.
- Located within a commutable distance to Leeds, willing to travel UK-wide when required.
- Candidates must have a permanent
Right to Work in the UK.
Please note, our client cannot offer visa sponsorship for this position.
Desirable
- Experience building or managing LMS or training academy platforms.
- Familiarity with tools such as Loom, Notion or Talent LMS.
- Background in Customer Success, Implementation or Onboarding.
- Experience working with automation, AI or workflow-led platforms.
Our client is a well-funded, ambitious and high-growth AI Saa S start-up that is transforming how businesses automate and scale their operational workflows.
If you have the required skills, please apply today.
Alternatively, for more information about the role, please contact Matt Pallister using the contact details on our website:
wearemarmion.
For more on Marmion, check out our
5* reviews on Trustpilot & Google.
Thank you for your interest.
We carefully review every CV and will contact shortlisted applicants by phone or email.
If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.
Customer Training Manager - SaaS in Leeds employer: Marmion
Marmion is an exceptional employer that fosters a dynamic work culture in Leeds, where creativity and collaboration thrive. With a strong focus on employee growth, the company offers comprehensive benefits such as an Employee Assistance Programme and regular social events, ensuring a supportive environment for its team members. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful career in account management within the marketing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Manager - SaaS in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marmion. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marmion before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Training Manager - SaaS in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marmion:Your cover letter is your chance to shine! Tell us why you want to work at Marmion specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marmion!
How to prepare for a job interview at Marmion
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
