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For Companies At a Glance
- Tasks: Shape tailored solutions and automate workflows for customers.
- Company: Dynamic tech company in Leeds with a focus on customer success.
- Benefits: Competitive salary, 30-35 days holiday, wellbeing support, and team socials.
- Why this job: Make a real impact by helping customers optimise their processes and achieve success.
- Qualifications: Experience with APIs, SaaS platforms, and exceptional communication skills.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 40000 - 60000 ÂŁ per year.
£40,000 - £60,000 per annum, dependent on experience. Leeds – Office Based. 30 days holiday (increasing up to 35) + Bank Holidays + Work Anniversary Day Off. Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials.
Pre‑Sales & Solution Design
- Work with the sales team to understand customer requirements and shape tailored solutions.
- Join customer calls to understand their processes and identify where automation can add value.
- Map out logical, scalable workflows that reflect how each customer operates.
Implementation & Onboarding
- Configure customer workflows using APIs, integrations, and automation tools by converting unstructured inputs.
- Lead customers through structured onboarding plans, ensuring timelines and expectations are well managed.
- Test and validate each workflow to ensure a smooth and successful go‑live.
Customer Success & Adoption
- Act as a trusted advisor, helping customers refine and optimise their workflows post‑launch.
- Encourage adoption by identifying opportunities to enhance or expand customer usage.
- Support customers in achieving measurable value and clear ROI.
Cross‑Functional Collaboration
- Work closely with Product and Development teams to share customer insights and influence future improvements.
- Provide feedback on integration needs, workflow enhancements, and onboarding processes.
- Contribute to the ongoing development of delivery frameworks and best‑practice approaches.
Essential Skills & Experience
- Strong understanding of APIs, integrations, and data flows.
- Experience working with SaaS platforms such as CRM, FSM, or automation tools.
- Ability to design logical workflows and translate business processes into technical solutions.
- Exceptional communication skills with an ability to explain technical concepts clearly.
- Customer‑facing experience with an ability to manage multiple stakeholder relationships.
- A structured, detail‑driven approach with strong problem‑solving skills.
Desirable
- Experience with tools such as HubSpot, Salesforce, Zapier.
- Exposure to field service, facilities management or service‑based industries/systems.
- Background in pre‑sales, implementation, or customer success engineering.
- Commercial awareness and confidence in sales‑led conversations.
- Experience delivering fast‑paced onboarding or implementation projects.
Customer Technical Solutions Consultant in Leeds employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Solutions Consultant in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that Customer Technical Solutions Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to APIs and customer success. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in previous roles. We love hearing about real-life experiences that demonstrate your ability to design logical workflows.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us enhance customer experiences.
We think you need these skills to ace Customer Technical Solutions Consultant in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Technical Solutions Consultant role. Highlight your experience with APIs, integrations, and SaaS platforms, as these are key to what we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your exceptional communication skills. Use clear examples in your application that show how you've explained technical concepts to non-technical stakeholders.
Highlight Problem-Solving Experience: We love a structured, detail-driven approach! Share specific instances where you've tackled complex problems or designed logical workflows. This will show us you're ready to take on the challenges of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Marmion
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of APIs, integrations, and data flows. Be ready to discuss how you've used these in past roles, especially with SaaS platforms like CRM or automation tools. This will show that you can hit the ground running!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Think about specific situations where you designed logical workflows or optimised processes. This will demonstrate your structured approach and ability to manage multiple stakeholder relationships.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might be asked to describe a complex solution to someone without a technical background, so being able to communicate effectively is key. Remember, it's all about making sure everyone understands!
✨Be Ready for Collaborative Questions
Expect questions about cross-functional collaboration. Think of times when you've worked closely with product or development teams to share insights or improve processes. Highlighting your teamwork skills will show that you're a great fit for their culture.