At a Glance
- Tasks: Solve customer problems and design tailored solutions using cutting-edge technology.
- Company: Join a high-growth SaaS start-up transforming operational workflows.
- Benefits: Enjoy 30 days holiday, wellbeing support, and regular team socials.
- Other info: Dynamic role with excellent career growth opportunities in a collaborative environment.
- Why this job: Make a real impact by helping customers achieve measurable value.
- Qualifications: Experience with APIs, SaaS platforms, and exceptional communication skills.
The predicted salary is between 40000 - 60000 £ per year.
£40,000 - £60,000 per annum, dependent on experience
Leeds - Office Based
30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
Excellent career growth opportunities in a thriving start-up environment
Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
Are you someone who loves solving problems, shaping solutions, and working directly with customers to bring their ideas to life? If you thrive at the intersection of technology, process design, and customer delivery, this role offers the perfect blend.
This is a hands-on, customer-facing role where you’ll act as the bridge between customer needs and the platform’s technical capabilities. You’ll work closely with Sales, Product, and Development teams to shape solutions, design workflows, and ensure customers achieve measurable value from the platform.
Pre-Sales & Solution Design:- Work with the sales team to understand customer requirements to help shape tailored solutions.
- Join customer calls to understand their processes and identify where automation can add value.
- Map out logical, scalable workflows that reflect how each customer operates.
- Take ownership of configuring customer workflows using APIs, integrations, and automation tools by converting unstructured inputs.
- Lead customers through structured onboarding plans, ensuring timelines and expectations are well managed.
- Test and validate each workflow to ensure a smooth and successful go‑live.
- Act as a trusted advisor, helping customers refine and optimise their workflows post‑launch.
- Encourage adoption by identifying opportunities to enhance or expand customer usage.
- Support customers in achieving measurable value and clear ROI.
- Work closely with Product and Development teams to share customer insights and influence future improvements.
- Provide feedback on integration needs, workflow enhancements, and onboarding processes.
- Contribute to the ongoing development of delivery frameworks and best‑practice approaches.
- Strong understanding of APIs, integrations, and data flows.
- Experience working with SaaS platforms such as CRM, FSM, or automation tools.
- Ability to design logical workflows and translate business processes into technical solutions.
- Exceptional communication skills with an ability to explain technical concepts clearly.
- Customer-facing experience with an ability to manage multiple stakeholder relationships.
- A structured, detail-driven approach with strong problem-solving skills.
- Experience with Field Service Management (FSM) software, such as Joblogic or Simpro.
- Experience with tools such as HubSpot, Salesforce, Zapier.
- Exposure to field service, facilities management or service-based industries/systems.
- Background in pre-sales, implementation, or customer success engineering.
- Commercial awareness and confidence in sales-led conversations.
- Experience delivering fast-paced onboarding or implementation projects.
We are proud to be partnered with a well-funded, ambitious and high-growth SaaS start-up that is transforming how businesses automate and scale their operational workflows. They are now looking for a Customer Solutions Consultant to join their team and play a pivotal role in designing, configuring, and delivering customer solutions from pre‑sales through to onboarding and early adoption. This is a role well suited to someone who enjoys variety.
If you have the required skills, please apply today. Alternatively, for more information about the role, please contact Matt Pallister using the contact details on our website: wearemarmion.
For more on Marmion, check out our 5* reviews on Trustpilot & Google. Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.
Customer Solutions Specialist in Leeds employer: Marmion
Marmion is an exceptional employer that fosters a vibrant and supportive work culture in Leeds, offering a unique opportunity for growth within a dynamic start-up environment. With a focus on employee wellbeing, generous holiday allowances, and regular team socials, we empower our Customer Solutions Specialists to thrive while shaping innovative solutions for our clients. Join us to be part of a collaborative team where your contributions directly impact customer success and the evolution of our cutting-edge platform.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Specialist in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marmion. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marmion before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Specialist in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marmion:Your cover letter is your chance to shine! Tell us why you want to work at Marmion specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marmion!
How to prepare for a job interview at Marmion
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
