At a Glance
- Tasks: Support customers with onboarding and provide friendly, tech-savvy solutions.
- Company: Join a high-growth SaaS start-up with an exciting culture.
- Benefits: Enjoy up to 35 days holiday, wellbeing support, and regular team socials.
- Other info: Dynamic work environment with excellent career growth opportunities.
- Why this job: Be part of a groundbreaking tech journey and make a real impact.
- Qualifications: Experience in customer success or technical support, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Office Based - Leeds
~£30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
~ Excellent career growth opportunities in a thriving start-up environment
~ Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
We are proud to be partnered with a well-funded, ambitious and high-growth SaaS start-up to support their search for a proactive, tech-savvy and customer-facing Solutions Advisor to bridge the gap between customers, technology and product.
The Role
This is a varied role where you’ll act as a technical guide, onboarding specialist and customer champion, supporting new prospects and existing customers across the entire lifecycle. You will work closely with businesses to understand their operational workflows and configure our client’s platform to support their processes.
- Support the setup and onboarding of new customers.
- Customer Success & Support: Act as a technical point of contact for customers providing efficient, friendly, and solutions-oriented support.
- Experienced in customer success, onboarding or technical support, preferably within a SaaS-based environment.
- Basic Data Handling & Transformation skills, able to manipulate structured/unstructured data (CSV & Excel) to enable system setup and troubleshooting.
- Exceptional communication skills with high emotional intelligence and strong ability to understand and support customer needs.
- Experience working with CRM systems and other business software tools, with the ability to quickly learn new platforms.
- A self-starter with a positive mindset and an ability to offer a flexible approach to work.
- Hold a clean UK driving licence with access to own vehicle.
Solving common pain points, their AI-powered platform streamlines workflows, connects multiple communication channels, and brings real automation to everyday administration and business operations. This is a unique opportunity to join a business at a truly exciting stage, providing you with rare access to groundbreaking technology, the opportunity to learn from proven founders and to shape the future of their business.
Alternatively, for more information about the role, please contact Matt Pallister using the contact details on our website: wearemarmion.
We carefully review every CV and will contact shortlisted applicants by phone or email.
Customer Service Consultant (full-time, permanent, home-based) in Leeds employer: Marmion
Join a dynamic and innovative SaaS start-up that prioritises employee wellbeing and career development. With generous holiday allowances, regular team socials, and a supportive work culture, this home-based role offers you the chance to thrive in a fast-paced environment while making a meaningful impact on customer success. Embrace the opportunity to grow alongside a forward-thinking company that values your contributions and fosters a collaborative spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant (full-time, permanent, home-based) in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marmion. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marmion before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant (full-time, permanent, home-based) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marmion:Your cover letter is your chance to shine! Tell us why you want to work at Marmion specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marmion!
How to prepare for a job interview at Marmion
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
