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- Tasks: Support onboarding and adoption of a cloud communication platform while ensuring customer satisfaction.
- Company: Join a fast-growing cloud telecom provider with a stellar industry reputation.
- Benefits: Enjoy hybrid working, continuous personal development, and commission on renewals.
- Why this job: Be part of an innovative team that values growth and offers hands-on training opportunities.
- Qualifications: 2+ years in customer service, strong communication skills, and a passion for tech.
- Other info: Work closely with channel partners and engage in exciting projects within a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Client Engagement Coordinator – Telecom
- Up to £30,000 per annum, dependent on experience
- Leeds City Centre office with Hybrid Working
- Continuous Personal Development
- Ability to earn commission on renewals
Working within a fast-growing, cloud communication provider, the successful candidate will support the Head of Onboarding in ensuring that the adoption of their platform is achieved successfully and efficiently. You’ll be working closely with their network of channel partners, handling all incoming enquiries, managing the entire porting process whilst delivering high levels of customer satisfaction through product demonstrations and ongoing training.
Key Responsibilities:
- Supporting Partner and Client onboarding/adoption of the platform and associated products.
- Utilising HubSpot to identify, track and update customers and their onboarding status.
- Delivering product demonstrations and end user training to new prospects and partners.
- Managing the number porting process from start to finish; validating, updating, and ensuring processes run efficiently for end customers to configure as required.
- Respond to inbound enquiries and live chat for general support, sales, and billing queries.
- Working alongside Account Managers and assisting with customer renewals.
- Engaging in the purchasing of new numbers and hardware as required.
Key Skills and Experience:
- 2+ years of customer service experience within a technology or telecom environment.
- Exceptional attention to detail; organised and task focused with a methodical approach to work.
- Excellent interpersonal and communication skills, both written and verbally.
- Passion for helping businesses grow and curiosity about the tech industry.
- Proven technical, problem-solving, and troubleshooting ability.
- Keen to learn, develop and progress your career alongside a growing business.
Our Client:
Our client is a cloud-based telecommunication provider who have already built a fantastic reputation in the industry and have impressive growth plans to continue driving the business forward. Their platform is a simple, scalable business VoIP system that integrates multiple devices and enhances mobility. Due to their recent success and growth of their channel partners, we have been tasked with sourcing a Client Engagement Executive to join this exciting business.
If you feel you are suitable, please apply today by submitting your CV to jonny@wearemarmion.com. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on 07375 675 049 / 0113 332 0678.
Thank you for taking an interest in the role advertised. We\’d like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Client Engagement Coordinator - Telecom employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Coordinator - Telecom
✨Tip Number 1
Familiarize yourself with HubSpot, as it's a key tool for tracking customer onboarding status. Understanding how to navigate and utilize this platform will give you an edge during the interview process.
✨Tip Number 2
Brush up on your product demonstration skills. Being able to effectively showcase the platform's features and benefits will be crucial in your role, so practice explaining technical concepts in a clear and engaging way.
✨Tip Number 3
Highlight your customer service experience, especially in tech or telecom environments. Be ready to share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Tip Number 4
Show your passion for the tech industry during your conversations. Research current trends in cloud communications and be prepared to discuss how they impact businesses, demonstrating your curiosity and commitment to growth.
We think you need these skills to ace Client Engagement Coordinator - Telecom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in technology or telecom environments. Emphasize any relevant skills such as attention to detail, communication abilities, and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping businesses grow and your curiosity about the tech industry. Mention specific experiences that demonstrate your ability to support onboarding and customer engagement.
Highlight Relevant Experience: In your application, focus on your previous roles that involved customer interaction, product demonstrations, or training. Use metrics or examples to illustrate your success in these areas.
Follow Application Instructions: Submit your application via the specified email address (jonny@wearemarmion.com) and ensure all required documents are attached. Double-check for any specific instructions mentioned in the job description.
How to prepare for a job interview at Marmion
✨Show Your Customer Service Skills
Since the role requires 2+ years of customer service experience, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in a tech or telecom environment.
✨Demonstrate Your Technical Knowledge
Familiarize yourself with the company's cloud communication platform and be ready to discuss how you can help clients adopt it. Showing curiosity about the tech industry will also impress your interviewers.
✨Highlight Your Organizational Skills
The job emphasizes attention to detail and a methodical approach. Prepare to discuss how you manage tasks and prioritize your workload, especially when handling multiple client onboarding processes.
✨Prepare for Product Demonstrations
Since delivering product demonstrations is a key responsibility, practice explaining the features and benefits of similar products you've worked with. This will showcase your ability to train and engage clients effectively.
