At a Glance
- Tasks: Lead and deliver innovative AI-driven projects, transforming customer workflows.
- Company: Fast-growing AI SaaS business with a focus on automation.
- Benefits: Competitive salary, 30 days holiday, wellbeing support, and team socials.
- Other info: Opportunity for career progression to Director-level roles.
- Why this job: Shape the future of Professional Services in a high-growth tech environment.
- Qualifications: Experience in workflow automation and strong leadership skills required.
The predicted salary is between 60000 - 90000 £ per year.
We are supporting a fast-growing AI Saa S business with the appointment of a
Technical Professional Services Manager.
Initially, your focus will be on leading and delivering complex Professional Services projects for customers post go-live, ensuring they maximise value from our client’s innovative AI-driven platform.
This is a hands-on role where you'll personally scope, design and deliver customer workflow automation projects, translating customer requirements into practical technical solutions.
You’ll work closely with customers to understand their processes, build automated workflows and integrations and support successful implementations while establishing the governance, methodologies and operational frameworks required to support future growth of the Professional Services function.
Working closely with the COO and wider leadership team, you'll play a key role in shaping the future direction of customer delivery.
As the business scales, you'll be responsible for building and developing a Professional Services team, introducing new consultancy and optimisation services, and taking ownership of the wider customer journey across Professional Services, Customer Success and Onboarding.
The role offers a clear pathway towards Director-level leadership as the function and team continue to expand.
- Salary & Benefits
- £60,000 - £90,000 per annum, dependent on experience
- Leeds
- (office based)
- 30 Days Holiday + Bank Holidays
- (rising with service) +
- Work Anniversary Day Off
- Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
- Opportunity to shape and build a business-critical function within a high-growth AI Saa S organisation, with a clear progression path.
The Role
- Lead customer-facing Professional Services projects, managing scope, delivery, stakeholder communication and commercial performance.
- Establish the delivery methodologies, governance frameworks and estimation processes required to support a scalable Professional Services function.
- Develop new value-added services including consultancy, optimisation, training and managed services to enhance customer outcomes and generate additional revenue.
- Monitor utilisation, customer satisfaction and project performance, driving continuous improvement across service delivery.
- Working with the COO and wider SLT to shape the long-term strategy and growth of the Professional Services function.
- Build the foundations for future team growth, including resource planning, operational processes and performance reporting.
- Technical Expertise
- Proven experience designing and delivering workflow automation, systems integration or business process automation solutions, with the ability to translate customer requirements into practical technical workflows.
- Strong understanding of APIs, webhooks, connectors and automation platforms. Experience with platforms such as Power Automate, Zapier, or similar would be advantageous.
- Comfortable remaining hands-on with customer project delivery rather than operating purely in a strategic management capacity initially.
- Leadership & Commercial Capability
- Leadership experience within a Saa S or technology-driven environment.
- Strong understanding of AI, Saa S, automation or enterprise software solutions.
- Proven track record delivering customer-facing software implementation, transformation or consultancy projects.
- Experience building, improving or scaling delivery operations, processes or Professional Services capabilities.
- Commercially aware, with experience managing utilisation, project profitability, customer outcomes and service performance.
- Strong project, stakeholder and people leadership skills, with the ability to influence at all levels.
- Experience with Field Service Management (FSM), CRM platforms, onboarding programmes, governance frameworks or AI-driven workflow automation would be advantageous.
We are proud to be partnering with a well-funded, high-growth AI Saa S business transforming field service operations through automation and intelligent technology.
This appointment represents a rare opportunity to build and lead a Professional Services function from an early stage, playing a central role in shaping service delivery, customer outcomes and future business growth.
If you have the required skills and experience, please apply today. Alternatively, please contact
Matt Pallister for a confidential chat using the contact details on our website:
wearemarmion. com.
For more on Marmion, check out our
5* reviews on Trustpilot & Google.
Thank you for your interest.
We carefully review every CV and will contact shortlisted applicants by phone or email.
If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.
Professional Services Manager - AI SaaS in Bradford employer: Marmion
Join a leading FMCG manufacturer in Harrogate that prioritises employee development and offers a supportive work culture. With excellent training opportunities, a competitive salary, and a unique Panama shift pattern allowing for alternate weekends off, this company is dedicated to fostering long-term career growth while ensuring a healthy work-life balance. Experience the benefits of working in a highly automated environment where your skills will be valued and your contributions will drive continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Manager - AI SaaS in Bradford
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We think you need these skills to ace Professional Services Manager - AI SaaS in Bradford
Some tips for your application 🫡
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Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Marmion
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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We’re not just looking for brains; we want to see if you vibe with our company culture at Marmion. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
