We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.
Responsibilities
Customer Service Representative
Employment Type: Full-Time, Permanent
Work Arrangement: Onsite
Experience Required: 0-2 years
Salary: £18-£21/hour
Job Summary
We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.
Responsibilities
- Respond to customer inquiries via phone, email, or chat
- Resolve customer issues and complaints professionally
- Process orders, returns, or account updates as needed
- Maintain accurate records of customer interactions
- Escalate complex issues to appropriate teams
- Provide accurate information about products or services
- Meet performance goals for response time and satisfaction
Requirements & Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Comfortable with computer systems and multitasking
- Patient, empathetic, and customer-focused
- Ability to remain calm under pressure
Benefits
- Company Pension: Workplace pension scheme with 5% employer matching contributions.
- Annual Leave: 25 days of paid holiday per year, plus 8 statutory bank holidays.
- Private Medical Insurance: Comprehensive private healthcare coverage from day one.
- Life Assurance: Peace of mind with a lump-sum payout of 4x your annual salary.
- Health & Wellbeing: Access to an Employee Assistance Programme (EAP) and a cycle-to-work scheme.
Equal Opportunity Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
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