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- Tasks: Generate appointments for the sales team through calls and CRM data.
- Company: Barbour provides regulatory information and resources to support EHS compliance globally.
- Benefits: Remote work, competitive salary, 25 days holiday, wellness perks, and professional development support.
- Why this job: Join a supportive team that values collaboration, innovation, and personal growth.
- Qualifications: Experience in telesales, strong communication skills, and familiarity with CRM platforms required.
- Other info: Training provided to boost your confidence and skills in appointment setting.
The predicted salary is between 20800 - 36400 £ per year.
About us
Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance. It’s about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment.
About the role
Are you a confident communicator with a passion for making connections? Do you thrive in a fast paced environment where your efforts directly impact the success of a team? As an Appointment Setter, your primary responsibility will be generating valuable appointments for our New Business sales team, using both warm and cold data from existing CRM records and incoming leads. You’ll play a pivotal role in driving our sales pipeline forward by securing meetings with potential clients, helping them understand the value of our offerings and providing the necessary support to ensure smooth transitions to the sales process.
What you’ll be getting up to
- Initiate calls to leads from a variety of sources, including CRM data and incoming enquiries, with the goal of scheduling appointments for the sales team.
- Meet the daily target of securing a minimum of four appointments, ensuring a steady flow of opportunities for the sales team.
- Work closely with the sales team to ensure seamless scheduling and coordination, adding appointments to their diaries and ensuring they have all the necessary details to make the most of each meeting.
- Regularly cleanse, update and maintain CRM data (specifically Salesforce) to ensure accuracy and enhance lead generation efforts.
- Gain a thorough understanding of our company’s products and services to effectively communicate their features and benefits to prospective clients. Training and support will be provided to ensure you feel confident and equipped.
- Engage in training as required to meet the demands of the job, keeping up to date with product knowledge, CRM tools and best practices in appointment setting.
What we’re looking for
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.
In order to excel in this role you need…
- We are looking for an experienced telesales professional with a solid understanding of effective questioning techniques, selling features and benefits, overcoming objections and able to close successfully. A proven track record in telesales is essential.
- Strong communication skills with the ability to engage potential clients and build rapport quickly.
- Organised and detail oriented with the ability to manage multiple appointments and data efficiently.
- Comfortable working with Salesforce or similar CRM platforms.
- Proactive, self-sufficient and able to work independently while maintaining strong teamwork with the sales department.
Why join us?
We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:
- Salary: £26,000 per annum plus commission
- Location: Remote with some travel as required
- Working Pattern: Monday to Friday 9am – 5:30pm with a one hour lunch break
- Annual Leave: 25 days holiday pro-rata, in addition to usual bank holidays.
- Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
- Financial – salary sacrifice pension scheme and exclusive shopping discounts
- Family – we enhance statutory entitlements for family leave policies
- Community – volunteer days and religious holiday swaps
- Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development – we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
Telesales Appointment Setter employer: Marlowe Src
Contact Detail:
Marlowe Src Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Appointment Setter
✨Tip Number 1
Familiarise yourself with Barbour's products and services. Understanding the features and benefits will help you communicate effectively with potential clients, making it easier to secure appointments.
✨Tip Number 2
Practice your communication skills by role-playing with a friend or colleague. This will help you become more confident in engaging potential clients and building rapport quickly.
✨Tip Number 3
Get comfortable with Salesforce or similar CRM platforms. Being organised and detail-oriented is crucial for managing multiple appointments and maintaining accurate data.
✨Tip Number 4
Show your proactive side by researching industry trends and developments. This knowledge will not only impress potential clients but also demonstrate your commitment to continuous improvement.
We think you need these skills to ace Telesales Appointment Setter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Telesales Appointment Setter. Familiarise yourself with the skills required, such as effective communication and CRM management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous telesales experience. Provide specific examples of how you've successfully generated appointments or met sales targets in the past to demonstrate your capability for this role.
Showcase Communication Skills: Since strong communication is key for this position, ensure your application reflects your ability to engage and build rapport. Use clear and concise language, and consider including a brief example of a successful client interaction.
Tailor Your Application: Customise your CV and cover letter to align with Barbour's core values and the job description. Mention how your approach to teamwork, problem-solving, and continuous improvement fits with their company culture.
How to prepare for a job interview at Marlowe Src
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Barbour's products and services. This will help you communicate their features and benefits effectively during the interview, showcasing your ability to engage potential clients.
✨Demonstrate Your Telesales Skills
Be prepared to discuss your previous telesales experience in detail. Highlight your success in generating appointments, overcoming objections, and closing deals. Use specific examples to illustrate your skills and how they align with the role.
✨Showcase Your Communication Skills
As a Telesales Appointment Setter, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, focus on building rapport with the interviewer, as this reflects your ability to connect with potential clients.
✨Familiarise Yourself with CRM Tools
Since the role involves working with Salesforce or similar CRM platforms, it’s beneficial to demonstrate your familiarity with these tools. If you have experience using them, be ready to discuss how you've utilised CRM systems to manage data and appointments efficiently.
