Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide customer service support for over 10,000 properties using cloud-based software.
- Company: Elogs is a pioneering company in electronic logging solutions, enhancing compliance and productivity.
- Benefits: Enjoy 25 days annual leave, gym discounts, private medical options, and more!
- Why this job: Join a people-first culture that values your growth and offers career advancement opportunities.
- Qualifications: Previous customer service experience, excellent communication skills, and problem-solving abilities required.
- Other info: Fixed shift patterns with at least one weekend day; work in a dynamic, supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Si One, Parsons Green, St. Ives, Cambridgeshire, PE27 4AA
About Us
Elogs, part of the wider SRC division, is dedicated to simplifying and streamlining the way businesses manage their logs and records. Our mission is to empower organisations with innovative tools that enhance compliance and productivity.
About the role
Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software. This role involves dealing with calls and email requests from both residential and commercial properties across the UK. You will liaise with tenants, landlords, facilities managers, and our team of engineers to provide solutions quickly while delivering superb levels of customer service.
To ensure we provide the best service to our customers, our lines are open 24 hours a day, 365 days per year. You will be working on a fixed shift pattern, including at least one day per weekend. Shifts are split into Early’s and Lates as follows:
- Week 1 – 07:30 – 15:30
- Week 2 – 10:30 – 19:30
Key Duties:
- Logging issues and quote requests on the Internal System (providing reassurance & support)
- Building strong relationships with customers in the field
- Keeping customers informed of progress
- Dealing with queries & chasing for updates
- Providing support to colleagues when things get busy
- Providing unforgettable customer service
- Problem-solving
- Ensuring Service Centre KPI’s are met
About You
- Previous experience in a customer service based environment
- Excellent communication skills both written and verbal
- The ability to work in a fast-paced, busy environment
- High levels of attention to detail
- The ability to think outside of the box to solve problems
- Calm demeanour when dealing with urgent situations
- Excellent computer skills including Word and Excel
- Previous office-based or contact centre experience
- Understanding of facilities management
Why join us?
People are at the heart of everything we do. By putting people first, we invest in developing them alongside creating career growth opportunities. It is our priority to ensure our employees feel valued and inspired.
Benefits:
- 25 days annual leave plus bank holidays
- Contributory pension scheme
- Voluntary private medical
- Simply health care plan
- Gym and retail discounts
- Cycle to work scheme
- Quarterly charity days
- Religious holiday swap
- Employee assistance programme
- Life learning – online learning materials
- Support with professional membership costs
Property Service Administrator employer: Marlowe Src
Contact Detail:
Marlowe Src Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Service Administrator
✨Tip Number 1
Familiarise yourself with the property management and facilities management sectors. Understanding the terminology and common issues faced in these areas will help you communicate effectively during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Practice your problem-solving skills by engaging in role-play scenarios or case studies related to customer service. This will prepare you for the types of situations you might encounter in the role and show your potential employer that you can think on your feet.
✨Tip Number 3
Network with current or former employees of Elogs or similar companies. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Demonstrate your commitment to excellent customer service by preparing examples from your past experiences where you went above and beyond for a customer. This will highlight your dedication to providing superb service, which is a key requirement for the role.
We think you need these skills to ace Property Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved problem-solving. Emphasise your communication skills and attention to detail, as these are key for the Property Service Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your computer skills, particularly with Word and Excel, as well as any experience you have in facilities management. This will demonstrate your readiness for the technical aspects of the role.
Show Enthusiasm for the Company: Research Elogs and mention in your application why you want to be part of their mission to redefine efficiency in electronic logging solutions. Showing that you align with their values can set you apart from other candidates.
How to prepare for a job interview at Marlowe Src
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Problem-Solving Abilities
The job requires quick thinking and problem-solving skills. Think of scenarios where you had to think outside the box to resolve an issue and be ready to discuss these during the interview.
✨Familiarise Yourself with Facilities Management
Understanding the basics of facilities management can give you an edge. Research common issues that tenants and landlords face, and be prepared to discuss how you would approach these situations.
✨Prepare for Shift Work Questions
As the role involves fixed shift patterns, be ready to discuss your availability and willingness to work weekends. Show that you understand the commitment required and are flexible with your schedule.
