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For Companies At a Glance
- Tasks: Manage client accounts and ensure compliance with health and safety standards.
- Company: Join Vantify, a leader in health and safety compliance solutions.
- Benefits: Competitive salary, car allowance, performance bonus, and wellness perks.
- Why this job: Make a real impact in a dynamic environment while supporting client success.
- Qualifications: 2-3 years of account management experience and strong IT skills.
- Other info: Home-based role with travel opportunities and excellent career growth.
The predicted salary is between 32000 - 35000 ÂŁ per year.
Overview
Client Success Manager
Job Description
About Us
Vantify are at the forefront of revolutionising health and safety compliance solutions, Supply Chain compliance and Facilities Management, where your contribution will be instrumental in shaping a more streamlined and compliant landscape. With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes & Facilities management.
Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.
Join us in crafting a future where compliance is more than just a necessity; it\’s the bedrock of sustainable and flourishing businesses. Vantify are not just your safety partner but also your pathway to success.
About the role
We are seeking an experienced and motivated Client Success Manager with strong account management skills and a background in health and safety/compliance or facilities management/supply chain compliance. If you\’re ready to make a difference in a dynamic environment, we want to hear from you!
The Client Success Manager will be accountable for managing service deliverables and ensuring compliance with health and safety requirements for individual contracts. Their primary interactions will be with clients\’ Health and Safety teams, Facilities Managers as well as our internal Compliance Service Directors, Consultants, Technical Managers and the Helpdesk/CAFM Helpdesk team. You will report to your line manager but will also work closely with other members of the wider teams across different departments.
The role will encompass a combination of client account management, health and safety tasks, and the necessary administrative duties. As the Client Success Manager, you will be responsible for delivering a high-quality, responsive service to clients. Strong communication skills and a proactive, “can-do” attitude are essential for success in this position.
What you’ll be getting up to
- Serve as the primary contact between the company and clients, handling inquiries and maintaining regular communication to understand their needs, expectations and feedback.
- Keep your line manager informed and proactively develop client accounts by offering additional services to increase value. Attend client meetings, produce agendas and minutes when required.
- Notify clients of high-risk/P1 issues per client protocol.
- QA reports within SLA, ensure compliance with client protocols, Vantify standards and industry regulations.
- Coordinate system updates and provide feedback to Consultants via Team Managers.
- Work with the scheduling team to track consultant’s visits, ensuring reports are uploaded on time. Follow up on absent reports.
- Provide guidance on common issues, new legislation and client requirements. Assist in briefing Consultants on client-specific matters.
- Be proficient in all relevant systems, including Report Writer software and client-specific modifications. Collaborate with the Meridian software and Development teams to resolve issues and enhance applications.
- Maintain client-specific risk assessment controls in Report Writer and ensure consistency across the company by coordinating with Fire Consultants.
- Support Consultants, particularly new hires, by sharing client account knowledge, accompanying them on visits and identifying training needs.
- Prepare and analyse client reports, identifying trends and making recommendations. Present performance reports and gather feedback for service improvement.
- Manage helpdesk tasks, ensuring timely completion and monitoring outstanding issues.
- Coordinate with IT teams on system enhancements. Update and review client-specific training materials. Assist in planning, scheduling and delivering client training (online and face-to-face).
- Conduct health and safety consultancy activities as needed. Contribute to internal safety systems and processes.
- Assist in mobilising new contracts, renewals and contract negotiations. Identify opportunities for account growth and upselling additional services.
- Build and maintain relationships with internal teams, including CAFM/Compliance Helpdesk and Consultancy teams.
- Develop and implement strategies to support client retention targets and ensure alignment with client goals. Assist with invoicing and resolving billing issues.
What we\’re looking for
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.
Qualifications
Must Haves
- Minimum of 2/3 years Account Management experience in a similar sector
- Excellent IT Skills – Microsoft Office and other collaborative working systems is essential, specifically Excel, PowerPoint and Word.
- A pro-active approach to problem solving – planning ahead to foresee potential issues and taking personal responsibility for completing tasks.
- Good interpersonal skills
- Ability to work autonomously in role
Nice-to-haves
- A good understanding of property management/FM & Health and Safety would be very advantageous.
- Understanding of compliance within Health and Safety (Risk Assessments/Audits etc).
- Environmental knowledge
- Previous experience working with SaaS products
Why Join Us?
We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Some of our benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:
- Salary: £32,000 – £35,000 per annum with a car allowance of £5,500 plus a 5% performance related bonus
- Location: Home based with travel to meet with colleagues and clients (including regular meetings in London)
- Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
- Financial – salary sacrifice pension scheme and exclusive shopping discounts
- Family – we enhance statutory entitlements for family leave policies
- Community – volunteer days and religious holiday swaps
- Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development – we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
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Client Success Manager employer: Marlowe Src
Contact Detail:
Marlowe Src Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and safety or facilities management sectors. Attend industry events, webinars, or even local meet-ups to get your name out there and make those valuable connections.
✨Tip Number 2
Prepare for interviews by researching Vantify and understanding their mission. Think about how your skills can contribute to their goals. Practise common interview questions and have examples ready that showcase your account management experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in account management and health and safety. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills: Since strong communication is key for this role, don’t shy away from showcasing your interpersonal skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Be Proactive: We love a proactive attitude! In your application, mention specific examples where you’ve anticipated client needs or solved problems before they escalated. This will show us you’re the right fit for our dynamic environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Marlowe Src
✨Know Your Stuff
Before the interview, dive deep into Vantify's mission and values. Understand their approach to health and safety compliance and facilities management. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Client Success Manager, strong communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle inquiries and maintain regular communication, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Vantify values a proactive approach to problem-solving. Think of specific instances where you've anticipated issues and taken action to resolve them. Highlighting your ability to plan ahead will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured at Vantify. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
