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For Companies At a Glance
- Tasks: Manage customer accounts, provide support, and identify growth opportunities.
- Company: Barbour offers regulatory information and resources for EHS compliance globally.
- Benefits: Enjoy remote work, health plans, gym discounts, and professional development support.
- Why this job: Join a collaborative team focused on innovation and making a real impact.
- Qualifications: Proven sales experience, strong communication skills, and familiarity with CRM systems required.
- Other info: Home-based role with occasional travel; capped commission package with OTE of £50,000.
The predicted salary is between 36000 - 60000 £ per year.
Client Account Executive
About us
Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance.
It’s about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment.
About the role
We are on the lookout for a talented and experienced Account Executive to join us! In this key role, you’ll be the go-to person for our valued customers, ensuring they get the most out of the services we offer. As a Client Account Executive, you’ll build strong relationships, provide tailored support and proactively identify opportunities to enhance our customers’ experience and satisfaction. If you’re passionate about delivering exceptional service, thrive in a collaborative environment and are driven to make a real impact, this is the perfect opportunity for you. Join our growing team and be part of an organisation that values innovation, customer success, and career development. We can’t wait to meet you!
What you’ll be getting up to
- Manage a diverse portfolio of customer accounts, serving as their first point of contact for all inquiries and support.
- Achieve and exceed your targeted renewal rate by building strong, lasting relationships and ensuring ongoing customer satisfaction.
- Provide exceptional customer support by offering training on how to use the service, troubleshooting issues, and addressing any queries that arise.
- Maintain regular communication with your customers to monitor changes in their business or service usage, responding proactively to meet their evolving needs.
- Identify opportunities to offer and sell additional modules to existing subscribers or expand to other sites or divisions within their business, driving growth for both the customer and the company.
What we\’re looking for
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focussing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focussing on innovation.
In order to excel in this role you need…
- To be an experienced account executive with a proven sales track record and a strong understanding of the sales process
- Experienced in managing accounts remotely by Teams calls, including training and selling
- Exceptional questioning technique to ensure you understand your client’s needs so you can best advise and support on our products
- Able to work on your own initiative
- Self-motivated and driven
- Be a good team player working within an established and successful team
- Hold excellent organisational skills, good IT skills and a good understanding of using Microsoft Office
- Experience using a CRM system
- Ability to work under pressure and meet deadlines
- A good understanding of solution selling and/or a background in information sales
- Previous experience using Salesforce
Why join us?
We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:
- Salary plus a capped commission package with an OTE of £50,000 per annum
- Location – Home based with occasional travel to our London or Newcastle offices
- Wellbeing – Health cash plan, gym discounts, cycle to work scheme and an enhanced employee assistance programme
- Financial – salary sacrifice pension scheme and exclusive shopping discounts
- Family – we enhance statutory entitlements for family leave policies
- Community – volunteer days and religious holiday swaps
- Social – we host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development – we’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
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Client Account Executive employer: Marlowe Src
Contact Detail:
Marlowe Src Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Executive
✨Tip Number 1
Familiarise yourself with Barbour's services and the specific needs of their clients. Understanding the regulatory landscape and how Barbour supports compliance will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your experience in managing accounts remotely, especially through platforms like Teams. Be prepared to discuss specific examples where you've successfully trained clients or resolved issues virtually.
✨Tip Number 3
Highlight your sales achievements and your understanding of solution selling. Prepare to discuss how you've identified opportunities for upselling or cross-selling in previous roles, as this aligns with the responsibilities of the Client Account Executive.
✨Tip Number 4
Demonstrate your ability to work collaboratively within a team. Share examples of how you've contributed to team success and supported colleagues, as Barbour values a collaborative environment.
We think you need these skills to ace Client Account Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Account Executive position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your account management experience, sales track record, and any familiarity with CRM systems like Salesforce, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Use specific examples from your past roles to demonstrate how you meet the requirements outlined in the job description.
Highlight Soft Skills: In your application, don't forget to mention your soft skills such as communication, teamwork, and problem-solving abilities. These traits are essential for a Client Account Executive, as the role involves working closely with clients and colleagues.
How to prepare for a job interview at Marlowe Src
✨Research Barbour Thoroughly
Before your interview, make sure to dive deep into Barbour's services and values. Understanding their approach to EHS compliance and how they support clients will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Client Account Executive, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client accounts, resolved issues, or enhanced customer satisfaction. This will highlight your ability to connect with clients effectively.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you identified client needs and provided tailored solutions.
✨Prepare Questions for Your Interviewers
Having insightful questions prepared shows your enthusiasm and engagement. Ask about the team dynamics, opportunities for professional development, or how success is measured in the role. This not only helps you gauge if the company is the right fit but also leaves a positive impression.
