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- Tasks: Coordinate service orders and schedule engineers for fire suppression system maintenance.
- Company: Join Marlowe Kitchen Fire Suppression, a leader in kitchen fire safety across the UK.
- Benefits: Enjoy a competitive salary, generous holiday, pension, and mental health support.
- Why this job: Be part of a dynamic team that values personal growth and customer satisfaction.
- Qualifications: 2 years' experience in scheduling or coordination, with strong communication skills required.
- Other info: Work in a supportive, inclusive environment with opportunities for career progression.
The predicted salary is between 20800 - 26000 £ per year.
2 days ago Be among the first 25 applicants
Service Account Coordinator – Wellingborough
Why Marlowe Kitchen Fire Suppression?
Are you ready to be part of the market leader in kitchen fire suppression systems? At Marlowe Kitchen Fire Suppression, we excel in designing, installing, and maintaining top-notch systems for a wide range of clients across the UK, including hotels, restaurants, schools and hospitals.
Basic Salary – upto £26,000 per annum depending on experience
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
Marlowe Kitchen Fire Suppression\’s Service Account Coordinator/Scheduler\’s
Process customer maintenance orders for Ansul Fire Suppression Systems to completion. Efficiently and profitably schedule and dispatch Ansul Engineers on behalf of Marlowe Fire Kitchen Suppression in order to complete maintenance visits in line with customer requirements and industry standards. Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction with all departments within the business supporting our Customer Charter.
- Preparing jobs for Scheduling of service visits in line with Service Level Agreements (SLA\’s)
- Build and maintain good working relationships with your Engineers, and colleagues to ensure all calls are actioned and timescales are met.
- Work closely with your manager to meet customer expectations
- Liaise with key clients over the phone to enhance both internal & external working relationships.
- Preparing monthly maintenance jobs for processing.
- Setting up new maintenance jobs and contracts for new sites
- Data Entry on CRM system
- Raising supplier purchase orders
- Answering incoming calls
- Ensure customer queries are dealt with in a timely manner
- Produce and execute weekly reporting of customers\’ accounts
- Preparing RAMS & Permits where required for site access
- Monitor and update customer Portals to ensure real time visibility, Sending out completion documentation to customers
- Raising invoices for completed scheduled maintenance and remedial works
- Reviewing stock for engineers on jobs
- General administration duties
Requirements
Who We\’re Looking For
As well as having all the usual attributes of a great Marlowe Kitchen Fire Suppression employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
- A minimum of 2 years\’ experience in a Scheduling, Planning, or Coordination role, ideally within a field-based service environment.
- Prior experience scheduling field-based personnel (e.g., engineers) is highly desirable; however, candidates from similar operational or service-led industries will also be considered.
- Proficient in the use of internal and third-party systems/databases, with the ability to quickly adapt to new platforms
- Demonstrates a proactive approach to managing workload and addressing scheduling challenges.
- Clear and confident communicator with a professional telephone manner, capable of engaging effectively with both colleagues and customers
- Possesses sound literacy and numeracy skills, with attention to detail in written and data-related tasks.
- Strong working knowledge of Microsoft Excel and Outlook, with the ability to navigate and utilise tools efficiently
- Displays a confident and professional demeanour, able to engage with stakeholders at all levels
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely
- Exceptionally well-organised, with the ability to prioritise tasks effectively, often using initiative to manage competing demands
- Maintains a calm and focused approach under pressure, especially when managing changing priorities or tight deadlines
- Deadline-driven, with the confidence and capability to meet daily and weekly targets
- Dynamic, forward-thinking, and open to continuous improvement in processes and systems
- A strong team player who is also capable of working independently and taking ownership of responsibilities where appropriate
Benefits
Our Commitment to Attracting, Rewarding & Retaining Talent
At Marlowe Kitchen Fire Suppression, we understand the pivotal role that fair compensation plays in the success of our team. That\’s why we\’re dedicated to providing exceptional remuneration packages that not only address the challenges of today\’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
- Competitive Salary – Earn up to £26,000 per annum, with the final offer based on your experience and the value you bring.
- Future-Focused Pension – Build your financial security with our trusted Royal London Pension Scheme.
- Life Assurance – Peace of mind with 4x your annual salary in life cover, providing support for your loved ones.
- Generous Time Off – Enjoy 25 days of paid holiday, plus all UK bank holidays – time to rest, recharge, and unwind.
- Refer & Earn – Receive up to £1,000 per successful referral, with no limit on how many people you can refer.
- Wellbeing Matters – Access our dedicated Mental Health & Wellbeing Programme, supporting you both inside and outside of work.
- We Celebrate You – Be recognised and rewarded through our Employee Recognition Scheme, because your efforts matter.
- Grow Your Career – Take advantage of clear development and progression opportunities as we invest in your future
- Free Onsite Parking – Save time and money with secure, onsite parking at no cost to you
A Little More About Marlowe Kitchen Fire Suppression
At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care.
Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry.
Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.
Our Businesses Include:
- Alarm Communications acl.uk.com/careers
- Clymac clymac.co.uk/careers
- FAFS Fire & Security fafsfireandsecurity.com/careers
- Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
- Morgan Fire Protection morganfire.co.uk/recruitment/
- Marlowe Smoke Control marlowe-aov.co.uk/careers/
- Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
Equal Opportunities
At Marlowe Kitchen Fire Suppression, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we\’re here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered
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Service Account Coordinator employer: Marlowe Kitchen Fire Suppression
Contact Detail:
Marlowe Kitchen Fire Suppression Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Account Coordinator
✨Tip Number 1
Familiarise yourself with the Ansul Fire Suppression Systems and the specific services Marlowe Kitchen Fire Suppression offers. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Marlowe Kitchen Fire Suppression on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience in scheduling and coordination roles by thinking of specific examples where you successfully managed competing priorities or improved processes. This will showcase your proactive approach and problem-solving skills.
✨Tip Number 4
Practice your communication skills, especially over the phone, as this role requires clear and confident interaction with clients and colleagues. Consider role-playing scenarios to enhance your telephone manner and ensure you convey information effectively.
We think you need these skills to ace Service Account Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling, planning, or coordination roles. Emphasise any previous work with field-based personnel and showcase your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention specific experiences that demonstrate your proactive approach and ability to manage workloads effectively.
Highlight Key Skills: In your application, clearly outline your proficiency in Microsoft Excel and CRM systems. Provide examples of how you've used these tools to improve efficiency or solve problems in past roles.
Showcase Communication Abilities: Since excellent communication is crucial for this role, include examples of how you've successfully engaged with clients and colleagues in previous positions. This could be through phone calls, emails, or team collaborations.
How to prepare for a job interview at Marlowe Kitchen Fire Suppression
✨Showcase Your Scheduling Experience
Make sure to highlight your previous experience in scheduling or coordination roles. Be prepared to discuss specific examples of how you've successfully managed schedules, prioritised tasks, and dealt with any challenges that arose.
✨Demonstrate Excellent Communication Skills
Since the role involves liaising with clients and engineers, practice articulating your thoughts clearly and confidently. Use examples from past experiences where effective communication led to positive outcomes.
✨Familiarise Yourself with CRM Systems
As data entry on a CRM system is part of the job, brush up on your skills with similar platforms. If you have experience with specific systems, mention them during the interview to show your adaptability.
✨Prepare for Pressure Scenarios
The role requires maintaining composure under pressure. Think of instances where you've successfully managed tight deadlines or changing priorities, and be ready to share these stories to demonstrate your ability to thrive in a fast-paced environment.
