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- Tasks: Join our team as a Credit Controller, managing customer accounts and ensuring timely payments.
- Company: Marlowe Fire & Security is the UK's fastest growing fire and security business, dedicated to safety.
- Benefits: Enjoy a salary up to £26,000, bonuses, company tech, gym access, and generous holiday perks.
- Why this job: Be part of a supportive team culture focused on professional growth and customer satisfaction.
- Qualifications: We're looking for detail-oriented candidates with strong communication and analytical skills.
- Other info: Hybrid working available; must have the right to work in the UK.
The predicted salary is between 20800 - 36400 £ per year.
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Credit Controller on a Hybrid basis.
Our Credit Controllers:
- Work as part of a team to ensure that accurate and effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach, supporting our customer charter.
- Achieve monthly individual and team cash collection targets.
- Reduce overdue debt.
- Chase customers via telephone, letter and e-mail.
- Process online Credit Card payments.
- Perform Bank Reconciliations.
- Post payments and allocate on customer accounts.
- Open new customer accounts, perform credit checks and set credit limits.
- Assess credit of existing customers/authorise removal of STOP status.
- Liaise with customers and internal departments to resolve queries in a timely and professional manner.
- Manage disputes.
- Record and maintain accurate chase history of customer’s account.
- Issue statements/copy invoices.
- Collate account history/documentation for commencement of legal action.
- Open and distribute all incoming mail and issue Department outgoing mail.
- Support the Credit Control Manager in maintaining the Department as a support function of the business.
- Perform any other ad hoc tasks as required.
Requirements
Who We’re Looking For:
- A Professional business approach.
- The ability to work independently and a desire to learn.
- Excellent administration and computer skills.
- Customer focused with the ability to resolve customer queries.
- Analytical in approach.
- Experience of analysing data using Microsoft Excel, Microsoft Outlook and Microsoft Teams.
- Strong organisational skills.
- High attention to detail and the ability to handle multiple priorities with a structured approach.
- Experience of Sage Line 200 & Cash4Windows preferred.
Benefits
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
- Basis salary up to £26,000.
- Bonus opportunities.
- Company Mobile Phone & Laptop.
- Royal London Pension.
- Life Assurance 4x Salary.
- Onsite Gym.
- Free Parking on-site.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
- Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation).
- Paid Holidays.
- Additional Day holiday for each full year of completed service (up to 25 days).
- Paid Birthday Holiday.
- Development and progression opportunities.
- Working hours are Mon - Fri 8.30am till 5pm with a 45 minute lunch.
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Credit Controller - Ref24397 employer: Marlowe Fire & Security
Contact Detail:
Marlowe Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - Ref24397
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Controller, such as cash collection and dispute management. This will help you speak confidently about how your skills align with the role during any interviews.
✨Tip Number 2
Brush up on your knowledge of Sage Line 200 and Cash4Windows, as these are preferred tools for the position. Being able to demonstrate your proficiency in these systems can set you apart from other candidates.
✨Tip Number 3
Highlight your analytical skills and experience with Microsoft Excel during networking opportunities or interviews. Being able to analyse data effectively is crucial for managing customer accounts and reducing overdue debt.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer queries in the past. This will showcase your customer-focused approach and ability to maintain professionalism, which is essential for this role.
We think you need these skills to ace Credit Controller - Ref24397
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Credit Controller role. Emphasise your customer service abilities, analytical skills, and any experience with financial software like Sage Line 200.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed credit control tasks in the past and how you can contribute to Marlowe Fire & Security's goals.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, attention to detail, and proficiency in Microsoft Excel. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Credit Controller.
How to prepare for a job interview at Marlowe Fire & Security
✨Showcase Your Customer Service Skills
As a Credit Controller, you'll be interacting with customers regularly. Highlight your experience in providing excellent customer service and resolving queries effectively. Be prepared to share specific examples of how you've handled difficult situations in the past.
✨Demonstrate Your Analytical Abilities
The role requires strong analytical skills, especially when it comes to data analysis using tools like Microsoft Excel. Be ready to discuss your experience with data analysis and how you've used it to make informed decisions or improve processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle overdue debts or disputes with customers. Think through potential scenarios and formulate your responses in advance to demonstrate your critical thinking skills.
✨Emphasise Teamwork and Independence
Marlowe Fire & Security values both teamwork and the ability to work independently. Be sure to provide examples of how you've successfully collaborated with others while also being self-motivated and capable of managing your own tasks.
