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For Companies At a Glance
- Tasks: Lead and maintain Fire & Security systems while delivering exceptional customer service.
- Company: Join Marlowe Fire and Security, the UK's leading Fire & Security company.
- Benefits: Enjoy a competitive salary, vehicle allowance, and extensive training opportunities.
- Why this job: Be part of a fast-growing team making a real difference in safety and security.
- Qualifications: Technical background in electrical/electronic industry and strong customer service skills.
- Other info: Dynamic work environment with excellent career progression and a commitment to diversity.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Marlowe Fire & Security Group Talent Acquisition provided pay range
This range is provided by Marlowe Fire & Security Group Talent Acquisition. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Lead Fire & Security Engineer – Portsmouth, UK
Marlowe Fire and Security Group are the UK\’s leading Fire & Security company.
We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business.
Job Purpose
As a Lead Fire & Security Engineer, you will provide day‑to‑day technical leadership, support, and guidance to the engineering team within your area. You will oversee maintenance and service delivery across Fire and Security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will ensure the effective and profitable use of engineering resources while setting the standard for technical excellence and customer service.
Key Responsibilities
- Provide daily support and guidance to engineers in your area.
- Conduct toolbox talks and maintain accurate records for compliance.
- Mentor and develop engineers through on‑the‑job coaching and formal training.
- Deputise for the Regional Service Manager during absences.
- Promote and maintain a high standard of professionalism, safety, and conduct across the team.
- Organise and maintain an effective call‑out rota for the area.
- Support engineers with stock control, resource management, and escalation resolution.
- Maintain Fire & Security Systems to current standards and customer requirements.
- Plan and manage both routine and reactive service visits within the region.
- Respond to service calls and customer issues with urgency and professionalism.
- Oversee the delivery of minor works and small bespoke projects in your area.
- Attend and assist with troubleshooting, site surveys, and installation handovers.
- Ensure all work is completed accurately, on time, and in compliance with industry and company standards.
- Build and maintain strong customer relationships, ensuring service excellence.
- Handle customer complaints and concerns promptly and effectively.
- Ensure performance and service delivery align with monthly schedules and compliance standards.
- Utilise customer portals as directed and ensure engineers do the same.
- Take ownership of customer satisfaction across all aspects of service delivery.
- Support technical teams (Sales, DRS, and Projects) with quotations and site knowledge.
Requirements
- Strong technical background in electrical/electronic systems.
- Excellent all‑round knowledge of Fire and Security systems.
- Experience in leading or mentoring engineering teams.
- Effective organisational and communication skills.
- Professional, assertive, and customer‑focused approach.
- Calm under pressure, enthusiastic, and proactive.
- Capable of working independently and collaboratively.
- Experience of front‑line customer contact in a fast‑paced environment.
Benefits
- Basic Salary up to ÂŁ40k inclusive of Lead Engineer bonus.
- Overtime, on‑call, travel time, and Engineer commission scheme.
- Company Van with fully fitted Van vaults.
- Full use of our Academy training + external training.
- 6 training days a year.
- Royal London Pension Scheme.
- Life Assurance x4 Basic Salary.
- Employee Recognition Scheme.
- Paid Referrals Scheme (up to ÂŁ1,000 per successful candidate referral, unlimited referrals).
- Paid Holidays plus Bank Holidays.
- Additional Day holiday each full year of completed service (up to 25 days).
- Mental Health & Well‑being scheme.
- Development & Progression opportunities.
- 4‑Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.
We\’re big enough to deliver results but small enough to genuinely care.
Our Businesses Include
- Marlowe Fire & Security
- Alarm Communications
- Clymac
- FAFS Fire & Security
- Marlowe Kitchen Fire Suppression
- Morgan Fire Protection
- Marlowe Smoke Control
Equal Opportunities
We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.
Right to Work
Unfortunately, we are unable to provide Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Industries
IT Services and IT Consulting
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Lead Fire & Security Engineer employer: Marlowe Fire & Security Group Talent Acquisition
Contact Detail:
Marlowe Fire & Security Group Talent Acquisition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Fire & Security Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the Fire & Security industry. Attend local events or join online forums where you can meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! If you have experience with specific systems like Gent or Hikvision, make sure to highlight that in conversations. Bring examples of your work or even case studies to demonstrate your expertise during interviews.
✨Tip Number 3
Prepare for the unexpected! Be ready for technical questions or practical tests during interviews. Brush up on your knowledge of Fire & Security systems and think through how you would handle real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Fire & Security Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Lead Fire & Security Engineer role. Highlight your technical background in the electrical/electronic industry and any relevant experience with Fire & Security systems.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've delivered exceptional customer service and maintained Fire & Security systems in the past.
Show Off Your Communication Skills: Since effective communication is key, ensure your application is clear and professional. This is your chance to demonstrate your ability to communicate well, both in writing and in person.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Marlowe Fire & Security Group Talent Acquisition
✨Know Your Systems
Familiarise yourself with the specific Fire & Security systems mentioned in the job description, like Gent, Notifier, and Hikvision. Being able to discuss these systems confidently will show your technical background and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Marlowe values front-line customer contact, so demonstrating your ability to communicate effectively and maintain relationships will set you apart.
✨Be Organised and Professional
Arrive at the interview well-presented and organised. Bring any necessary documents, such as your CV and references, and be ready to discuss how you manage your time and stock levels effectively in a busy environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if Marlowe is the right fit for you.
