At a Glance
- Tasks: Monitor alarms and respond to alerts while providing excellent customer service.
- Company: Join Marlowe Fire & Security, a vibrant and inclusive team.
- Benefits: Enjoy a competitive salary, generous holidays, and mental health support.
- Why this job: Make a real difference in safety while developing your skills.
- Qualifications: Positive attitude, communication skills, and computer proficiency required.
- Other info: Flexible shift patterns with opportunities for growth and recognition.
The predicted salary is between 26666 - 30000 Β£ per year.
ARC Operator β Birchwood
Working on a 4 on 4 off shift pattern (12hr shifts), our team provides alarm monitoring services in accordance with procedures & ARC accreditation. Handling incoming telephone calls in a timely & professional manner. The team provides an Out of hours service callout function in accordance with our Group requirements and policies.
Responsibilities
- Provide monitoring of remote alarm systems & incoming signals from various security devices. Assess the nature and severity of each alarm or alert received, determining whether it requires immediate action, dispatching emergency services if necessary or contacting designated personnel or authorities.
- Communicate clearly and effectively with clients, emergency responders, and other stakeholders to provide necessary information, relay instructions, and coordinate response efforts.
- Help provide the service provision for MFSG by dealing with incoming telephone calls, logging of call out details and dispatching to engineers as required.
- Maintain accurate records of all alarm activations, responses, and actions taken, ensuring compliance with established procedures and regulations.
- Follow standard operating procedures and protocols for alarm response, escalation procedures, and incident management, ensuring consistency and adherence to regulatory requirements.
- Collaborate with other ARC Operators and team members to ensure seamless operation of the ARC, sharing information, providing support, and coordinating activities as needed.
- Provide an Out of Hours Service Call-Out function in accordance with MFSG requirements and policies
- Comply with the requirements for a CAT II NSI Gold ARC
- Provide excellent customer service to both internal and external customers
- Participate in ongoing training and professional development activities to enhance skills, stay updated on industry trends, and improve effectiveness in the role
Requirements
Who We\βre Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, for this specific opportunity we are looking for candidates who offer:
- Willingness to work shift patterns that may often include unsociable hours. Shift patterns will typically amount to an average of 42 hours per week
- Experience of working on computers including MS Office and Windows
- Ability to communicate clearly and effectively
- An SIA Front Line Public Space CCTV Licence is desirable
Benefits
Our Commitment to Attracting, Rewarding & Retaining Talent
- Basic Salary β Β£26,666 per annum
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme β up to Β£1,000 per referral, unlimited referrals
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
Equal Opportunities
At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. Our commitment to equal opportunities means we\\\βre here to support youβif you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- IT Services and IT Consulting
Referrals increase your chances of interviewing at Marlowe Fire & Security Group Talent Acquisition by 2x
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ARC Operator employer: Marlowe Fire & Security Group Talent Acquisition
Contact Detail:
Marlowe Fire & Security Group Talent Acquisition Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land ARC Operator
β¨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security industry. A personal recommendation can go a long way in landing that ARC Operator role.
β¨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as an ARC Operator. This will help you feel more confident and ready to showcase your skills.
β¨Tip Number 3
Dress to impress! Even if the job is remote or casual, showing up well-presented for interviews demonstrates professionalism and respect for the opportunity. Itβs all about making a great first impression!
β¨Tip Number 4
Donβt forget to apply through our website! Weβve got loads of resources to help you prepare and stand out. Plus, it shows youβre genuinely interested in joining our team at Marlowe Fire & Security.
We think you need these skills to ace ARC Operator
Some tips for your application π«‘
Show Us Your Communication Skills: Since the role involves clear communication with clients and emergency responders, make sure your application reflects your ability to communicate effectively. Use straightforward language and keep it professional yet friendly.
Highlight Relevant Experience: If you've got experience in alarm monitoring or customer service, shout about it! We want to see how your background aligns with the responsibilities of the ARC Operator role. Tailor your CV to showcase this experience.
Be Detail-Oriented: Accuracy is key in this role, so ensure your application is free from typos and errors. Double-check your details and make sure everything is presented neatly. It shows us you take pride in your work!
Apply Through Our Website: We encourage you to apply directly through our website. Itβs the best way for us to receive your application and ensures youβre considered for the role. Plus, itβs super easy to do!
How to prepare for a job interview at Marlowe Fire & Security Group Talent Acquisition
β¨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an ARC Operator. Familiarise yourself with alarm monitoring procedures, emergency response protocols, and the importance of clear communication with clients and emergency services. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
β¨Showcase Your Communication Skills
As an ARC Operator, effective communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might be asked how you would handle a stressful situation or communicate with various stakeholders, so prepare examples that highlight your ability to convey information effectively under pressure.
β¨Demonstrate Team Spirit
Collaboration is crucial in this role, so be ready to discuss your experience working as part of a team. Share specific examples of how you've supported colleagues or contributed to group efforts in previous jobs. This will show that you can work well with others while also being capable of handling tasks independently.
β¨Prepare for Shift Work Questions
Since the position involves a 4 on 4 off shift pattern, be prepared to discuss your flexibility and willingness to work unsociable hours. Think about how you manage your time and maintain a work-life balance, and be ready to reassure the interviewer that you're committed to the demands of the role.