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- Tasks: Maintain and service Fire and Security systems while delivering excellent customer support.
- Company: Join Marlowe Fire & Security, a fast-growing leader in the industry dedicated to innovation and excellence.
- Benefits: Enjoy competitive pay, a company van, training opportunities, and up to 25 days of holiday!
- Why this job: Be part of a vibrant team that values your growth and contributions while making a real impact.
- Qualifications: Technical background in electrical/electronic industries with customer service experience preferred.
- Other info: We promote diversity and inclusivity; adjustments during recruitment are available upon request.
The predicted salary is between 36000 - 60000 £ per year.
Join Marlowe Fire & Security, where innovation meets dedication! We are seeking passionate and experienced Fire & Security Engineers to work on our client’s sites across the UK.
Why Marlowe Fire & Security? As one of the fastest-growing companies in the industry, we pride ourselves on delivering excellence—from initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools to succeed. Enjoy a vibrant company culture, career progression, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Your Role as a Fire & Security Service Engineer:
- Maintain Fire and Security systems according to standards and customer requirements.
- Contribute to the team, deliver excellent customer service, and be rewarded for your efforts.
- Maintain Fire & Security Systems in your assigned area.
- Respond to service calls on all types of Fire and Security systems.
- Plan and respond to routine and reactive call visits.
- Communicate effectively with customers regarding site visits.
- Manage stock levels with support from the Stores team.
- Attend training sessions as required.
- Participate in engineering team meetings.
- Identify personal training and development needs.
Our Systems:
- Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec
- Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
- CCTV: Hikvision, Dahua, Bosch, Analogue Systems
- Access Control: Paxton, PAC, Salto
Requirements:
- A technical background in electrical/electronic industries.
- Good knowledge of Fire and Security Systems.
- Experience in front-line customer contact (preferred).
- Excellent organizational skills.
- Professional and presentable demeanor.
- Ability to deliver exceptional customer service.
Join a vibrant team that values your contributions and supports your growth. If you’re ready to advance your career and make a difference, we want to hear from you!
Benefits:
- OTE - £55,000 (basic salary, overtime, on-call, travel, commission).
- Company Van with fitted vaults.
- Training at our Academy and external courses.
- 6 training days annually.
- Royal London Pension Scheme.
- Life Assurance x4 salary.
- Recognition and referral schemes.
- Paid holidays and bank holidays.
- Additional holiday each year of service (up to 25 days).
- Mental health & well-being schemes.
- Development and progression opportunities.
- 4-day induction upon start.
About Marlowe Fire & Security:
We operate nationwide, serving various industries in commercial and domestic sectors. Our solutions are tailored to meet industry standards and ensure site security. Being part of a larger group within the Fire & Security sector allows us to share best practices and access development resources.
Equal Opportunities:
We promote a diverse, inclusive workplace. If you need reasonable adjustments during recruitment, please inform us.
Right to Work:
We cannot sponsor visas. Applicants must have the right to work in the UK.
Contact Detail:
Marlowe Fire & Security Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Familiarise yourself with the specific Fire and Security systems mentioned in the job description, such as Gent, Notifier, and Hikvision. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Marlowe Fire & Security on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role involves front-line customer contact, think of specific examples where you delivered exceptional service, resolved issues, or improved client satisfaction.
✨Tip Number 4
Show enthusiasm for ongoing training and development opportunities. Marlowe Fire & Security values personal growth, so be ready to express your eagerness to learn and adapt, especially regarding new technologies and industry standards.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fire and security systems. Include specific examples of your technical background and any customer service roles you've held, as these are key for the Fire & Security Service Engineer position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your understanding of Marlowe Fire & Security's values. Mention how your skills align with their requirements and express your enthusiasm for contributing to their team.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to communicate effectively with customers. These traits are essential for maintaining fire and security systems and providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial in this field.
How to prepare for a job interview at Marlowe Fire & Security Group Recruitment
✨Know Your Systems
Familiarise yourself with the specific Fire and Security systems mentioned in the job description, such as Gent, Notifier, and Hikvision. Being able to discuss these systems confidently will show your technical expertise and genuine interest in the role.
✨Demonstrate Customer Service Skills
Since the role involves front-line customer contact, prepare examples of how you've delivered exceptional customer service in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and resources effectively, especially when responding to service calls. Providing specific examples of how you've handled multiple tasks or priorities will demonstrate your organisational capabilities.
✨Express Your Willingness to Learn
Marlowe Fire & Security values personal development, so be prepared to talk about your eagerness to attend training sessions and improve your skills. Mention any relevant courses or certifications you are interested in pursuing.
