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- Tasks: Be the first point of contact for customer support in a vital role.
- Company: Join Marlowe Fire & Security, a rapidly growing leader in the UK fire and security industry.
- Benefits: Enjoy a salary up to £23,500, generous holidays, and a free on-site gym.
- Why this job: Make a real impact in customer safety while developing your skills in a supportive environment.
- Qualifications: Looking for self-motivated individuals with excellent communication and organisational skills.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
The predicted salary is between 18800 - 25900 £ per year.
Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Customer Care Advisor.
Basis salary up to £23,500 subject to experience.
Our Call Receipt Administrator's Role:
- You will be the first port of call when our customers require support.
- Handling inbound calls and emails professionally.
- Acting as administrative support to all our customers and engineering teams daily.
- Answering customer calls and emails within contractual Service Level Agreements.
- Ensuring all call outs received in the call receipt inbox are logged and responded to in a fast and efficient manner.
- Highlighting any risks to client delivery to the relevant department lead.
- Reviewing and responding to all customer queries.
- Obtaining Purchase Orders for new works and uplift requests.
- Liaising with all internal teams ensuring an effective and satisfactory response to customers.
- Submission of customer reports, collecting and logging a record of documents where required.
- Supporting with ad-hoc administration tasks as required.
- Supporting the customer billing team with ad-hoc administration tasks as required.
Requirements:
- Self-motivated, with a proactive approach to workload.
- The ability to work independently with a passion to learn.
- Excellent administration skills.
- Customer focused with the ability to resolve customer queries efficiently.
- Analytical in approach.
- Exhibit a high degree of professionalism and resilience.
- Experience of manipulating data using Microsoft Excel and other appropriate packages.
- Strong organisational skills.
- High attention to detail.
- The ability to handle multiple priorities with a structured approach.
- Experience working on customer portals.
Benefits:
- Basic Salary - up to £23,500 per annum depending on experience.
- Royal London Pension.
- Life Assurance 4x Salary.
- Paid Holidays plus Bank Holidays.
- Additional Day holiday for each full year of completed service (up to 25 days).
- Additional Birthday Holiday.
- Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
- Development and progression opportunities.
- Free, secure on-site parking.
- Free, on-site gym.
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.
We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Call Receipt Administrator employer: Marlowe Fire & Security Group Recruitment
Contact Detail:
Marlowe Fire & Security Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Receipt Administrator
✨Tip Number 1
Familiarise yourself with the fire and security industry. Understanding the basics of how these systems work and the importance of customer safety will help you stand out during interviews.
✨Tip Number 2
Demonstrate your customer service skills in real-time scenarios. Prepare to discuss specific examples where you've successfully resolved customer queries or handled difficult situations, as this role heavily relies on effective communication.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple priorities. This role requires handling various tasks simultaneously, so be ready to explain your approach to staying organised and efficient.
✨Tip Number 4
Highlight your proficiency with Microsoft Excel and other data manipulation tools. Be prepared to discuss how you've used these skills in previous roles to support administrative tasks or improve processes.
We think you need these skills to ace Call Receipt Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Call Receipt Administrator role. Emphasise your customer service experience, administrative skills, and any familiarity with Microsoft Excel.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Fire & Security industry. Mention specific examples of how you've resolved customer queries efficiently in the past.
Highlight Key Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to handle multiple priorities. These are crucial for the role and should be evident in your written communication.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at Marlowe Fire & Security Group Recruitment
✨Showcase Your Customer Service Skills
As a Call Receipt Administrator, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you effectively resolved issues. Use specific examples to demonstrate your ability to handle queries efficiently.
✨Highlight Your Administrative Abilities
This role requires strong administrative skills. Be ready to talk about your experience with data manipulation, especially using Microsoft Excel. Mention any relevant tools or software you've used to manage tasks and ensure accuracy in your work.
✨Demonstrate Your Proactive Approach
Marlowe Fire & Security values self-motivated individuals. During the interview, express your proactive approach to workload management. Share instances where you took the initiative to improve processes or resolve issues before they escalated.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Think of examples where you successfully managed multiple priorities and how you ensured customer satisfaction while maintaining high attention to detail.
