Billing Administrator

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Basic Salary - up to £24,600 per annum depending on experience. Pension, Life Assurance & much more.

Marlowe Fire & Security's Billing Administrator plays a key role in delivering accurate billing and exceptional customer service across all areas of the business. This role is essential in upholding our commitment to excellence and professionalism, supporting our Customer Charter while ensuring every client interaction is handled with care, efficiency, and integrity.

• Oversee the daily management and accuracy of the engineering job database, ensuring all open jobs are up to date.
• Prepare, price, and generate invoices on a daily basis, maintaining strict attention to detail and financial accuracy.
• Coordinate with internal departments to secure essential information required for timely invoice processing.
• Compile and submit customer reports in line with agreed schedules and formats.
• Upload invoices to client-specific portals, ensuring adherence to each portal's requirements and timetable.
• Investigate invoice discrepancies, resolve queries, and issue credit notes where appropriate.
• Maintain and update the invoicing database to ensure data integrity and traceability.
• Provide general administrative support and undertake ad-hoc duties as needed to assist business operations.
• Retrieve and action phone and email messages promptly, meeting all service-level agreements (SLAs).
• Manage customer enquiries and complaints from receipt to resolution, delivering a positive client experience.
• Process orders efficiently to guarantee job completion and accurate billing.
• Take a proactive approach to managing customer workloads, prioritising tasks to meet deadlines.
• Finalise job costs and close work orders for invoicing, in strict accordance with customer specifications.
• Collaborate closely with internal teams to ensure customer requirements are met and work is completed within SLA.
• Maintain clear, professional communication with both internal stakeholders and external clients to support seamless service delivery.

Requirements:

• Self-motivated with a proactive approach to managing workload and delivering results.
• Capable of working independently, demonstrating a strong commitment to continuous learning and professional development.
• Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
• Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
• Analytical mindset with the ability to interpret and utilise data to support decision-making.
• Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.
• Experienced in data manipulation using Microsoft Excel and other relevant software tools.
• Possesses strong organisational skills with meticulous attention to detail.
• Adept at managing multiple priorities simultaneously through a structured and methodical approach.
• Experience working with customer portals and related digital platforms.

Benefits:

• Competitive Basic Salary up to £24,600 per annum, commensurate with experience.
• Comprehensive Royal London Pension Plan to support your long-term financial security.
• Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones.
• Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge.
• Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty.
• Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.
• Dedicated Mental Health & Well-being Program to support your overall health and resilience.
• Employee Recognition Scheme that values and rewards your contributions.
• Clear Development and Progression Pathways to help you grow and advance your career.
• Convenient, Free, Secure On-site Parking for a stress-free commute.
• Complimentary Access to On-site Gym Facilities to promote a healthy and active lifestyle.

At Marlowe Fire & Security Group, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.