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For Companies At a Glance
- Tasks: Maintain and service Fire & Security systems while delivering top-notch customer service.
- Company: Join Marlowe Fire & Security, a fast-growing leader in the industry focused on innovation and excellence.
- Benefits: Enjoy a competitive salary, company van, training opportunities, and a comprehensive benefits package.
- Why this job: Be part of a vibrant culture with career progression and the chance to make a real impact.
- Qualifications: Technical background in electrical/electronic fields and excellent customer service skills required.
- Other info: Diversity and inclusion are at our core; we celebrate unique qualities in our team.
The predicted salary is between 33000 - 77000 £ per year.
Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client\’s sites across the UK.
Why Marlowe Fire & Security?
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Your Role as a Fire & Security Service Engineer
Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.
- Maintain Fire & Security Systems in your assigned area
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements
- Plan and respond to routine and re-active call visits in your area
- Maintain effective communication with customers when planning site visits
- Maintain your stock levels with support from the Stores team
- Attend training sessions as and when required
- Attend Engineering team meetings as and when required
- Identify any personal training and development needs to help you provide the best possible customer service
Requirements
We\’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here\’s how you can excel in this position:
- A technical background in the electrical / electronic industry
- Good all-round knowledge of Fire and Security Systems
- Experience of front-line customer contact preferred
- Excellent organisational skills
- A professional and presentable demeanor, always
- An ability to deliver exceptional customer service
Benefits
At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That\’s why we\’re dedicated to providing exceptional remuneration packages that not only address the challenges of today\’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees.
- OTE – £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme
- Company Van with fully fitted Van vaults
- Full use of our Academy training + external training
- 6 training days a year
- Royal London Pension Scheme
- Life Assurance x4 Basic Salary
- Employee Recognition Scheme
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
- Paid Holidays plus Bank Holidays
- Additional Day holiday each full year of completed service (up to 25 days)
- Mental Health & Well-being scheme
- Development & Progression opportunities
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment
Equal Opportunities
We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better.
Right to Work
Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.
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Fire & Security Service Engineer employer: Marlowe Fire & Security Group Recruitment
Contact Detail:
Marlowe Fire & Security Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Familiarise yourself with the latest fire and security technologies. Being knowledgeable about current systems and innovations will not only impress during interviews but also show your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the fire and security industry. Attend relevant events or join online forums to connect with others, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your practical skills. Being able to demonstrate your hands-on abilities during the interview process can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during interviews. Since the role involves front-line contact, emphasising your ability to communicate effectively and handle customer queries will be crucial.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Fire & Security Service Engineer. Tailor your application to highlight relevant experience and skills that match what Marlowe Fire & Security is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical background in the electrical/electronic industry and any experience you have with Fire and Security systems. Use specific examples to demonstrate your expertise and customer service skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the role and the company. Mention why you want to work for Marlowe Fire & Security and how you can contribute to their mission of delivering excellence.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Marlowe Fire & Security Group Recruitment
✨Show Your Technical Expertise
Make sure to highlight your technical background in the electrical or electronic industry. Be prepared to discuss specific Fire and Security systems you have worked with, as this will demonstrate your knowledge and experience in the field.
✨Emphasise Customer Service Skills
Since the role involves front-line customer contact, it's crucial to showcase your ability to deliver exceptional customer service. Share examples of how you've successfully handled customer interactions in the past, focusing on your communication skills and problem-solving abilities.
✨Demonstrate Organisational Skills
The job requires excellent organisational skills, so be ready to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised, especially when planning site visits or responding to service calls.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to respond to various situations in the field. Think about potential challenges you might face as a Fire & Security Service Engineer and how you would handle them, ensuring you convey your proactive approach to problem-solving.
