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- Tasks: Maintain and service Fire & Security systems while delivering top-notch customer support.
- Company: Join Marlowe Fire & Security, a fast-growing leader in the industry focused on innovation and excellence.
- Benefits: Enjoy a competitive salary, company vehicle, generous holidays, and mental health support.
- Why this job: Be part of a vibrant culture with career progression and the chance to make a real impact.
- Qualifications: Technical background in electrical/electronic fields and excellent customer service skills required.
- Other info: Diversity and inclusion are at our core; we celebrate unique qualities and support your growth.
The predicted salary is between 36000 - 60000 £ per year.
Fire & Security Service Engineer – Cambridge/Colchester/Chelmsford/Stevenage
Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineer to work on our renowned client\’s sites across the UK.
Why Marlowe Fire & Security?
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Your Role as a Fire & Security Service Engineer
Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world-class customer service, and will be rewarded for doing so.
- Maintain Fire & Security Systems in your assigned area
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements
- Plan and respond to routine and reactive call visits in your area
- Maintain effective communication with customers when planning site visits
- Maintain your stock levels with support from the Stores team
- Attend training sessions as and when required
- Attend Engineering team meetings as and when required
- Identify any personal training and development needs to help you provide the best possible customer service
What We\’re Seeking
We\’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here\’s how you can excel in this position:
- A technical background in the electrical/electronic industry
- Good all-round knowledge of Fire and Security Systems
- Experience of front-line customer contact preferred
- Excellent organisational skills
- A professional and presentable demeanor, always
- An ability to deliver exceptional customer service
Benefits
- OTE – £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme
- Company Vehicle & Fuel Card
- Company Tablet and Mobile Phone
- Royal London Pension Scheme
- Life Assurance x4 Basic Salary
- Employee Recognition Scheme
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
- Paid Holidays plus Bank Holidays
- Additional Day holiday each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Mental Health & Well-being scheme
- Access to continued training at the Marlowe Academy
- Development & Progression opportunities
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment
Equal Opportunities
We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.
Right to Work
Unfortunately, we are unable to provide Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.
Seniority level
Associate
Employment type
Full-time
Job function
Industries
IT Services and IT Consulting
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Fire & Security Service Engineer employer: Marlowe Fire & Security Group Recruitment
Contact Detail:
Marlowe Fire & Security Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Familiarise yourself with the latest fire and security technologies. Being knowledgeable about current systems and innovations will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network with professionals in the fire and security industry. Attend local events or join online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your practical skills. Being able to demonstrate your hands-on experience with fire and security systems can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during interviews. Since the role involves front-line customer contact, emphasising your ability to communicate effectively and resolve issues will highlight your suitability for the position.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Fire & Security Service Engineer position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your technical background in the electrical/electronic industry and any experience you have with Fire and Security systems. Use specific examples to demonstrate your expertise.
Showcase Customer Service Skills: Since the role involves front-line customer contact, make sure to illustrate your excellent organisational skills and ability to deliver exceptional customer service in your application.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at Marlowe Fire & Security. Mention how you align with their values and culture, particularly regarding innovation and dedication.
How to prepare for a job interview at Marlowe Fire & Security Group Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical background in the electrical and electronic industry. Be prepared to discuss specific Fire and Security systems you have worked with, as this will demonstrate your expertise and suitability for the role.
✨Emphasise Customer Service Skills
Since the role involves front-line customer contact, highlight your experience in delivering exceptional customer service. Share examples of how you've effectively communicated with clients and resolved issues in the past.
✨Demonstrate Organisational Skills
Organisational skills are crucial for this position. Prepare to discuss how you manage your time and plan your visits efficiently. You might want to mention any tools or methods you use to keep track of your tasks and stock levels.
✨Prepare Questions About Company Culture
Marlowe Fire & Security values a vibrant company culture. Prepare thoughtful questions about their team dynamics, training opportunities, and how they support employee development. This shows your genuine interest in being part of their team.
