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For Companies At a Glance
- Tasks: Manage contracts and customer records while ensuring timely service delivery.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions.
- Benefits: Enjoy a competitive salary, pension plan, mental health support, and generous leave policies.
- Why this job: Be part of a vibrant culture with clear career progression and a focus on employee well-being.
- Qualifications: Looking for self-motivated individuals with strong admin skills and a customer-focused mindset.
- Other info: This role is entry-level, perfect for high school and college students eager to learn.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Contracts & Database Administrator, either located at Salford or Wymondham.
Why Marlowe Fire & Security? As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Basic Salary – up to £25,000 per annum depending on experience. Pension, Life Assurance & much more. Please see our generous remuneration packages below.
Responsibilities
- Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor
- Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts
- Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines
- Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services
- Review, prioritise, and respond to customer enquiries promptly and professionally
- Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs
- Maintain clear, professional communication with both internal stakeholders and external customers
- Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction
- Liaise with internal customer service teams to address enquiries and provide accurate information to clients
- Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements
- Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation
- Prepare and submit customer reports as required, ensuring accuracy and professionalism
- Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards
Qualifications
Who We\’re Looking For
For this specific opportunity, we are looking for candidates who offer:
- Self-motivated with a proactive approach to managing workload and delivering results.
- Capable of working independently, demonstrating a strong commitment to continuous learning and professional development
- Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
- Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
- Analytical mindset with the ability to interpret and utilise data to support decision-making.
- Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.
- Experienced in data manipulation using Microsoft Excel and other relevant software tools.
- Possesses strong organisational skills with meticulous attention to detail.
- Adept at managing multiple priorities simultaneously through a structured and methodical approach.
- Experience working with customer portals and related digital platforms
Benefits
Our Commitment to Attracting, Rewarding & Retaining Talent
- Competitive Basic Salary up to £25,000 per annum, commensurate with experience.
- Comprehensive Royal London Pension Plan to support your long-term financial security.
- Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones.
- Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge.
- Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty.
- Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.
- Dedicated Mental Health & Well-being Program to support your overall health and resilience.
- Employee Recognition Scheme that values and rewards your contributions.
- Clear Development and Progression Pathways to help you grow and advance your career.
- Convenient, Free, Secure On-site Parking for a stress-free commute.
A Little More About Marlowe Fire & Security Group
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.
Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.
Our Businesses Include:
- Alarm Communications acl.uk.com/careers
- Clymac clymac.co.uk/careers
- FAFS Fire & Security fafsfireandsecurity.com/careers
- Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
- Morgan Fire Protection morganfire.co.uk/recruitment/
- Marlowe Smoke Control marlowe-aov.co.uk/careers/
- Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
Equal Opportunities
At Marlowe Fire & Security Group, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we\’re here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
Industries
- IT Services and IT Consulting
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Contracts & Database Administrator employer: Marlowe Fire & Security Group Recruitment
Contact Detail:
Marlowe Fire & Security Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts & Database Administrator
✨Tip Number 1
Familiarise yourself with the specific software tools mentioned in the job description, especially Microsoft Excel and customer portals. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Research Marlowe Fire & Security's company culture and values. Understanding their commitment to employee development and customer satisfaction will help you align your responses in interviews and show that you're a good fit for their team.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple priorities in previous roles. This will demonstrate your organisational skills and ability to work independently, which are key qualities they're looking for.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves liaising with internal teams and responding to customer inquiries, showcasing your professionalism and clarity in communication will be crucial during the interview process.
We think you need these skills to ace Contracts & Database Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that align with the Contracts & Database Administrator role. Focus on your administrative skills, customer service experience, and any data manipulation expertise you possess.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying to Marlowe Fire & Security. Mention specific aspects of the company culture or values that resonate with you, and explain how your proactive approach and analytical mindset make you a great fit for the position.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and ability to manage multiple priorities. Provide examples of how you've successfully handled customer inquiries or improved processes in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial for the role.
How to prepare for a job interview at Marlowe Fire & Security Group Recruitment
✨Show Your Proactive Side
Demonstrate your self-motivation and proactive approach during the interview. Share examples of how you've managed workloads independently and delivered results, as this aligns with what Marlowe Fire & Security values in their candidates.
✨Highlight Your Administrative Skills
Be prepared to discuss your administrative experience, particularly your accuracy and efficiency. Mention specific tools you’ve used, like Microsoft Excel, and how they helped you manage data effectively, as these skills are crucial for the role.
✨Emphasise Customer Focus
Since the role requires resolving customer inquiries promptly, share instances where you've successfully handled customer issues. Highlight your ability to maintain professionalism and ensure high levels of satisfaction, which is key for Marlowe's customer-centric approach.
✨Prepare for Data-Driven Questions
Expect questions that assess your analytical mindset. Be ready to discuss how you've interpreted data to support decision-making in previous roles. This will showcase your ability to contribute to continuous improvement and service enhancements.
