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- Tasks: Maintain and service Fire and Security systems while delivering top-notch customer service.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions across the UK.
- Benefits: Enjoy competitive pay, vehicle allowance, paid holidays, and mental health support.
- Why this job: Be part of a vibrant team that values your growth and contributions while making a real impact.
- Qualifications: Technical background in electrical/electronic industry and excellent customer service skills required.
- Other info: Full-time role with opportunities for training and career progression.
The predicted salary is between 42000 - 77000 ÂŁ per year.
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Join to apply for the Fire & Security Service Engineer role at Marlowe Fire & Security
Fire & Security Service Engineer – South London, City Centre
Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client\’s sites across the UK.
Why Marlowe Fire & Security?
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Your Role as a Fire & Security Service Engineer
Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.
- Maintain Fire & Security Systems in your assigned area.
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
- Plan and respond to routine and re-active call visits in your area.
- Maintain effective communication with customers when planning site visits.
- Maintain your stock levels with support from the Stores team.
- Attend training sessions as and when required.
- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.
Our Systems
Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec
Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
Access Control: Paxton, PAC. Salto
Requirements
What We\’re Seeking
We’re Thrilled To Connect With Candidates Who Not Only Have The Expertise But Also Possess a Passion For Making a Significant Impact. Here’s How You Can Excel In This Position
For this opportunity, we are specifically looking for candidates who offer:
- A technical background in the electrical / electronic industry.
- Good all-round knowledge of Fire and Security Systems.
- Experience of front-line customer contact preferred.
- Excellent organisational skills.
- A professional and presentable demeanor, always.
- An ability to deliver exceptional customer service.
At Marlowe Fire & Security, you’ll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you’re ready to elevate your career while making a meaningful difference, we can’t wait to hear from you!
Benefits
At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
- OTE – ÂŁ55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
- Royal London Pension Scheme
- Life Assurance x4 Basic Salary
- Employee Recognition Scheme
- Paid Referrals Scheme (up to ÂŁ1,000 per successful candidate referral, unlimited referrals)
- Paid Holidays plus Bank Holidays
- Additional Day holiday each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Mental Health & Well-being scheme
- Access to continued training at the Marlowe Academy
- Development & Progression opportunities
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.
We\’re big enough to deliver results but small enough to genuinely care.
Our Businesses Include:
- Marlowe Fire & Security marlowefireandsecurity.com
- Alarm Communications acl.uk.com
- Clymac clymac.co.uk
- FAFS Fire & Security fafsfireandsecurity.com
- Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
- Morgan Fire Protection morganfire.co.uk
- Marlowe Smoke Control marlowe-aov.co.uk
Equal Opportunities
We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.
Right to Work
Unfortunately, we are unable to provide Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.
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Fire & Security Service Engineer employer: Marlowe Fire & Security
Contact Detail:
Marlowe Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Familiarise yourself with the specific fire and security systems mentioned in the job description, such as Gent, Notifier, and Galaxy. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Marlowe Fire & Security on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role emphasises exceptional customer service, think of specific examples where you've gone above and beyond for clients, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends and regulations in the fire and security industry. Showing that you're knowledgeable about current standards will set you apart from other candidates and highlight your dedication to professional development.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Fire & Security Service Engineer. Familiarise yourself with the specific systems mentioned in the job description, such as Gent, Notifier, and Hikvision.
Tailor Your CV: Customise your CV to highlight relevant experience in the electrical/electronic industry and any previous work with fire and security systems. Emphasise your customer service skills and organisational abilities, as these are key for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your commitment to delivering exceptional customer service. Mention specific experiences that demonstrate your technical background and ability to maintain effective communication with clients.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Marlowe Fire & Security
✨Know Your Systems
Familiarise yourself with the specific fire and security systems mentioned in the job description, such as Gent, Notifier, and Galaxy. Being able to discuss these systems confidently will demonstrate your technical knowledge and readiness for the role.
✨Showcase Customer Service Skills
Since the role involves front-line customer contact, prepare examples of how you've delivered exceptional customer service in the past. Highlight any experiences where you resolved issues or improved client satisfaction.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and organise your tasks effectively. You might want to share specific strategies or tools you use to keep track of service calls and maintenance schedules.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if Marlowe Fire & Security is the right fit for you.
