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For Companies At a Glance
- Tasks: Maintain and service Fire & Security systems while delivering top-notch customer service.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions across the UK.
- Benefits: Enjoy a competitive salary, vehicle allowance, training opportunities, and a supportive work culture.
- Why this job: Be part of a vibrant team that values innovation, career growth, and making a real impact.
- Qualifications: Technical background in electrical/electronic industry with knowledge of Fire and Security systems required.
- Other info: Receive extensive training and enjoy a comprehensive benefits package including mental health support.
The predicted salary is between 39600 - 66000 £ per year.
Overview
Fire & Security Service Engineer – Redhill. Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineer to work on our renowned clients sites across the UK.
Why Marlowe Fire & Security?
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Your Role as a Fire & Security Service Engineer
Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.
- Maintain Fire & Security Systems in your assigned area.
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
- Plan and respond to routine and reactive call visits in your area.
- Maintain effective communication with customers when planning site visits.
- Maintain your stock levels with support from the Stores team.
- Attend training sessions as and when required.
- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. We\\\’re big enough to deliver results but small enough to genuinely care.
Our Businesses Include:
- Marlowe Fire & Security marlowefireandsecurity.com
- Alarm Communications acl.uk.com
- Clymac clymac.co.uk
- FAFS Fire & Security fafsfireandsecurity.com
- Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
- Morgan Fire Protection morganfire.co.uk
- Marlowe Smoke Control marlowe-aov.co.uk
Our Systems
Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec
Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
Access Control: Paxton, PAC. Salto
Requirements
What We\\\’re Seeking
We\\\’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here\\\’s how you can excel in this position:
- A technical background in the electrical / electronic industry.
- Good all-round knowledge of Fire and Security Systems.
- Experience of front-line customer contact preferred.
- Excellent organisational skills.
- A professional and presentable demeanor, always.
- An ability to deliver exceptional customer service.
OTE – £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
- Company Van with fully fitted Van vaults
- Full use of our Academy training + external training
- 6 training days a year
- Royal London Pension Scheme
- Life Assurance x4 Basic Salary
- Employee Recognition Scheme
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
- Paid Holidays plus Bank Holidays
- Additional Day holiday each full year of completed service (up to 25 days)
- Mental Health & Well-being scheme
- Development & Progression opportunities
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
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Fire & Security Service Engineer employer: Marlowe Fire & Security
Contact Detail:
Marlowe Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Familiarise yourself with the specific fire and security systems mentioned in the job description, such as Gent, Notifier, and Galaxy. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with current or former employees of Marlowe Fire & Security on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the role emphasises exceptional customer service, think of specific examples where you went above and beyond for a client, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends and regulations in the fire and security industry. Showing that you are proactive about your professional development can set you apart from other candidates and align with Marlowe's commitment to continuous improvement.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the fire and security industry. Emphasise your technical background, customer service skills, and any specific systems you have worked with that are mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work for Marlowe Fire & Security specifically, and how your skills align with their mission of delivering excellence.
Highlight Relevant Experience: In your application, be sure to detail any previous roles where you maintained fire and security systems. Include examples of how you provided exceptional customer service and handled service calls effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Marlowe Fire & Security
✨Know Your Systems
Familiarise yourself with the specific fire and security systems mentioned in the job description, such as Gent, Notifier, and Galaxy. Being able to discuss these systems confidently will demonstrate your technical knowledge and suitability for the role.
✨Showcase Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Marlowe Fire & Security values a professional demeanor and effective communication, so be ready to highlight your experience in front-line customer contact.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your time and organise your tasks, especially when responding to service calls. Providing specific examples of how you've successfully planned and executed your work will show that you can handle the responsibilities of the role.
✨Express Your Passion
Marlowe Fire & Security is looking for candidates who are passionate about making an impact. Share your enthusiasm for the industry and your commitment to continuous improvement, as this aligns with the company's values and culture.
