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- Tasks: Be the first point of contact for customer support and handle calls and emails efficiently.
- Company: Join Marlowe Fire & Security, a rapidly growing leader in the fire and security industry.
- Benefits: Enjoy a salary up to £24,000, pension, life assurance, and generous holiday allowances.
- Why this job: Make a real difference in customer safety while developing your skills in a supportive environment.
- Qualifications: Strong communication, administration skills, and a proactive attitude are essential.
- Other info: Great career progression opportunities and a vibrant workplace culture await you.
The predicted salary is between 19200 - 28800 £ per year.
Marlowe Fire & Security, a specialist business within Marlowe Fire and Security Group, are looking to grow their team with the appointment of an experienced Customer Care Advisor. This is a 3 month temporary position based at Lowry House, Salford Quays.
As a Call Receipt Administrator, you will be the first port of call when our customers require support. Considering the nature and criticality of the Fire & Security industry, that makes the role vital to the safety of our customers and the ultimate success of Marlowe Fire & Security.
Key Responsibilities:
- Answering customer calls and emails within contractual Service Level Agreements.
- Ensuring all call outs received in the call receipt inbox are logged and responded to in a fast and efficient manner.
- Highlighting any risks to client delivery to the relevant department lead.
- Review and respond to all customer queries.
- Obtaining Purchase Orders for new works and uplift requests.
- Liaising with all internal teams ensuring an effective and satisfactory response to customers.
- Submission of customer reports, collecting and logging a record of documents where required.
- Supporting with ad-hoc administration tasks as required.
- Support the customer billing team with ad-hoc administration tasks as required.
Who We’re Looking For:
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, we are looking for candidates who offer:
- Self-motivated, with a proactive approach to workload.
- The ability to work independently with a passion to learn.
- Excellent administration skills.
- Customer focused with the ability to resolve customer queries efficiently.
- Analytical in approach.
- A high degree of professionalism and resilience.
- Experience of manipulating data using Microsoft Excel and other appropriate packages.
- Strong organisational skills.
- High attention to detail.
- The ability to handle multiple priorities with a structured approach.
- Experience working on customer portals.
At Marlowe Fire & Security, we recognise the importance of fairly rewarding our employees. We offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
Basic Salary – up to £24,000 per annum depending on experience.
Benefits include:
- Royal London Pension.
- Life Assurance 4x Salary.
- Paid Holidays plus Bank Holidays.
- Additional Day holiday for each full year of completed service (up to 25 days).
- Additional Birthday Holiday.
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme.
- Employee Recognition Scheme.
- Development and progression opportunities.
- Free, secure on-site parking.
- Free, on-site gym.
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities.
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
Call Receipt Administrator in Salford employer: Marlowe Fire and Security
Contact Detail:
Marlowe Fire and Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Receipt Administrator in Salford
✨Tip Number 1
Get to know the company! Research Marlowe Fire & Security and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch support, think of scenarios where you can demonstrate your problem-solving abilities and how you handle difficult situations with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Marlowe Fire & Security team.
We think you need these skills to ace Call Receipt Administrator in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Receipt Administrator role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for. A personalised CV shows us you’re genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Marlowe Fire & Security. Share specific examples of how you've handled customer queries or administrative tasks in the past.
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Excel and any experience with customer portals. We love candidates who can demonstrate their analytical skills and attention to detail, so make sure to highlight these in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Marlowe Fire and Security
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Call Receipt Administrator. Familiarise yourself with the key tasks mentioned in the job description, like handling customer queries and logging call outs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about first-class customer service, prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to communicate effectively and maintain professionalism, even under pressure. This will reassure them that you can handle the critical nature of the Fire & Security industry.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills and the ability to manage multiple priorities. Be ready to discuss how you stay organised in your work, perhaps by using tools or methods that help you keep track of tasks. You could even mention any experience you have with Microsoft Excel or customer portals, as these are relevant to the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about the team you'll be working with or the training opportunities available. It’s a great way to demonstrate your proactive approach and eagerness to learn.
