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- Tasks: Maintain and service Fire and Security systems while delivering top-notch customer service.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions across the UK.
- Benefits: Enjoy competitive pay, a company van, training opportunities, and a supportive work culture.
- Why this job: Make a real impact while growing your career in a vibrant and inclusive team environment.
- Qualifications: Technical background in electrical/electronic fields and knowledge of Fire and Security systems required.
- Other info: We celebrate diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 39600 - 66000 £ per year.
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Fire & Security Service Engineer, Dudley
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Client:
Marlowe Fire and Security
Location:
Dudley, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
fa1b701a168a
Job Views:
8
Posted:
01.08.2025
Expiry Date:
15.09.2025
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Job Description:
Fire & Security Service Engineer – Birmingham
Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client\’s sites across the UK.
Why Marlowe Fire & Security?
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Your Role as a Fire & Security Service Engineer
Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.
- Maintain Fire & Security Systems in your assigned area.
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
- Plan and respond to routine and re-active call visits in your area.
- Maintain effective communication with customers when planning site visits.
- Maintain your stock levels with support from the Stores team.
- Attend training sessions as and when required.
- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.
Our Systems
Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
Access Control: Paxton, PAC. Salto
Requirements
What We\’re Seeking
We’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here’s how you can excel in this position:
For this opportunity, we are specifically looking for candidates who offer:
- A technical background in the electrical / electronic industry.
- Good all-round knowledge of Fire and Security Systems.
- Experience of front-line customer contact preferred.
- Excellent organisational skills.
- A professional and presentable demeanor, always.
- An ability to deliver exceptional customer service.
At Marlowe Fire & Security, you’ll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you’re ready to elevate your career while making a meaningful difference, we can’t wait to hear from you!
At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
- OTE – £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
- Company Van with fully fitted Van vaults
- Full use of our Academy training + external training
- 6 training days a year
- Royal London Pension Scheme
- Life Assurance x4 Basic Salary
- Employee Recognition Scheme
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
- Additional Day holiday each full year of completed service (up to 25 days)
- Development & Progression opportunities
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.
We\’re big enough to deliver results but small enough to genuinely care.
- Alarm Communications
- Marlowe Kitchen Fire Suppression
- Morgan Fire Protection
- Marlowe Smoke Control
We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.
Right to Work
Unfortunately, we are unable to provide Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.
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Fire & Security Service Engineer employer: Marlowe Fire and Security
Contact Detail:
Marlowe Fire and Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Familiarise yourself with the specific Fire and Security systems mentioned in the job description, such as Galaxy, Hikvision, and Paxton. Having hands-on experience or knowledge about these systems can set you apart during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled client interactions in the past. This role emphasises exceptional customer service, so showcasing your ability to communicate effectively will be crucial.
✨Tip Number 3
Research Marlowe Fire & Security's company culture and values. Understanding their commitment to employee development and customer satisfaction will help you align your responses during the interview, showing that you're a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about training opportunities or career progression can demonstrate your enthusiasm for growth within Marlowe Fire & Security.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the electrical/electronic industry and showcases your knowledge of Fire and Security systems. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention why you want to work at Marlowe Fire & Security and how your background aligns with their values and requirements.
Highlight Customer Service Skills: Since the role involves front-line customer contact, emphasise your ability to deliver exceptional customer service. Provide examples of past experiences where you successfully managed customer interactions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Marlowe Fire and Security
✨Know Your Systems
Familiarise yourself with the specific Fire and Security systems mentioned in the job description, such as Galaxy, Hikvision, and Paxton. Being able to discuss your experience with these systems will demonstrate your technical knowledge and suitability for the role.
✨Showcase Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Marlowe Fire & Security values a professional demeanor and effective communication, so be ready to share stories that highlight your ability to engage positively with clients.
✨Demonstrate Organisational Skills
Discuss how you manage your time and resources effectively, especially when responding to service calls or planning site visits. Providing concrete examples of your organisational strategies will show that you can handle the demands of the role.
✨Express Your Passion for the Industry
Convey your enthusiasm for working in the Fire and Security sector. Share what motivates you about this field and how you stay updated on industry trends. This will help you connect with the interviewers and show that you're genuinely interested in contributing to their team.
