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For Companies At a Glance
- Tasks: Maintain and service Fire & Security systems while delivering top-notch customer service.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions across the UK.
- Benefits: Enjoy competitive pay, vehicle allowance, training opportunities, and a supportive work culture.
- Why this job: Make a real impact in a vibrant team dedicated to your growth and success.
- Qualifications: Technical background in electrical/electronic industry and knowledge of Fire & Security systems required.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 39600 - 66000 £ per year.
Fire & Security Service Engineer – Plymouth
Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client\’s sites across the UK.
Why Marlowe Fire & Security?
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Your Role as a Fire & Security Service Engineer
Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.
- Maintain Fire & Security Systems in your assigned area.
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
- Plan and respond to routine and re-active call visits in your area.
- Maintain effective communication with customers when planning site visits.
- Maintain your stock levels with support from the Stores team.
- Attend training sessions as and when required.
- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.
Our Systems
Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec
Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
Access Control: Paxton, PAC. Salto
What We\’re Seeking
We’re thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here’s how you can excel in this position:
For this opportunity, we are specifically looking for candidates who offer:
- A technical background in the electrical / electronic industry.
- Good all-round knowledge of Fire and Security Systems.
- Experience of front-line customer contact preferred.
- Excellent organisational skills.
- A professional and presentable demeanor, always.
- An ability to deliver exceptional customer service.
At Marlowe Fire & Security, you’ll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you’re ready to elevate your career while making a meaningful difference, we can’t wait to hear from you!
At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
- OTE – £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
- Company Van with fully fitted Van vaults
- Full use of our Academy training + external training
- 6 training days a year
- Royal London Pension Scheme
- Life Assurance x4 Basic Salary
- Employee Recognition Scheme
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
- Paid Holidays plus Bank Holidays
- Additional Day holiday each full year of completed service (up to 25 days)
- Mental Health & Well-being scheme
- Development & Progression opportunities
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.
We\’re big enough to deliver results but small enough to genuinely care.
Our Businesses Include: ·
- Alarm Communications acl.uk.com
- Clymac clymac.co.uk
- FAFS Fire & Security fafsfireandsecurity.com
- Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
- Morgan Fire Protection morganfire.co.uk
- Marlowe Smoke Control marlowe-aov.co.uk
Equal Opportunities
We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.
Right to Work
Unfortunately, we are unable to provide Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.
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Fire & Security Service Engineer employer: Marlowe Fire and Security
Contact Detail:
Marlowe Fire and Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Familiarise yourself with the specific Fire and Security systems mentioned in the job description, such as Gent, Notifier, and Hikvision. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of Marlowe Fire & Security on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since the role emphasises exceptional customer service, think of specific examples where you went above and beyond for a client, as this will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends and technologies in the fire and security industry. Showing that you are proactive about your professional development can set you apart from other candidates and align with Marlowe's commitment to innovation.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the fire and security industry. Include specific systems you have worked with, such as Gent or Hikvision, and any customer service roles that demonstrate your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at Marlowe Fire & Security and how your skills align with their mission of delivering excellence in fire and security solutions.
Highlight Technical Skills: In your application, emphasise your technical background in electrical or electronic systems. Be specific about your knowledge of fire and security systems, and any certifications or training you have completed that are relevant to the position.
Showcase Customer Service Experience: Since the role involves front-line customer contact, provide examples of how you have delivered exceptional customer service in previous positions. This could include resolving issues, maintaining communication, or going above and beyond for clients.
How to prepare for a job interview at Marlowe Fire and Security
✨Know Your Systems
Familiarise yourself with the specific fire and security systems mentioned in the job description, such as Gent, Notifier, and Hikvision. Being able to discuss these systems confidently will demonstrate your technical knowledge and readiness for the role.
✨Showcase Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Marlowe Fire & Security values a professional demeanor and effective communication, so be ready to share stories that highlight your ability to connect with clients.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage your time and organise your tasks, especially when responding to service calls. Highlight any tools or methods you use to stay organised, as this is crucial for maintaining stock levels and planning site visits.
✨Express Your Passion
Marlowe Fire & Security is looking for candidates who are passionate about making a difference. Be genuine in expressing your enthusiasm for the role and the impact you hope to have within the company and the industry.
