Customer Care Administrator

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

We are seeking a motivated and experienced Customer Care Administrator to join our customer care team. The successful candidate will aid in delivering the highest level of customer satisfaction in a passionate and developing team. This role requires a proactive approach to problem-solving, a keen eye for detail, and a passion for delivering outstanding customer service.

The role requires a proactive approach and excellent personal interaction with both internal and external customers, supporting our Customer Charter. Responsibilities include:

• Overseeing the handling of customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Working closely with other departments, including sales, operations, and service support, to resolve customer issues and improve service delivery.
• Ensuring the team adheres to company policies, industry regulations, and quality standards.

Who We’re Looking For:

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, we are looking for candidates who offer:

• Self-motivated, proactive, enthusiastic, flexible.
• The ability to work independently and a desire to learn.
• Excellent administration and computer skills.
• Customer focused with the ability to resolve customer queries.
• Analytical in approach.
• Exhibit a high degree of professionalism and resilience.
• Experience of manipulating data using Microsoft Excel and other appropriate packages.
• Strong organisational skills.
• Excellent attention to detail and the ability to handle multiple priorities with a structured approach.

Our Commitment to Attracting, Rewarding & Retaining Talent:

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees.

Benefits include:

• Basic Salary – Up to £24,600 per annum depending on experience.
• Royal London Pension.
• Life Assurance 4x Salary.
• Paid Holidays plus Bank Holidays.
• Additional Day holiday for each full year of completed service (up to 25 days).
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme.
• Employee Recognition Scheme.
• Development and progression opportunities.
• Free, secure on-site parking.
• Free, on-site gym.

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers.

At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. Our commitment to equal opportunities means we are here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know.

Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.