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- Tasks: Monitor alarms, handle calls, and coordinate emergency responses in a dynamic team environment.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions across the UK.
- Benefits: Enjoy a competitive salary, pension, extra holidays, and employee recognition schemes.
- Why this job: Be part of a vibrant culture with career progression and the chance to make a real impact.
- Qualifications: Positive attitude, communication skills, and computer proficiency; SIA licence is a plus.
- Other info: Work on a 4 on 4 off shift pattern, with opportunities for ongoing training and development.
The predicted salary is between 22600 - 26700 £ per year.
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As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence, from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Basic Salary – £26,666 per annum
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
Working on a 4 on 4 off shift pattern (12hr shifts), our team provides alarm monitoring services in accordance with procedures & ARC accreditation. Handling incoming telephone calls in a timely & professional manner. The team provides an Out of hours service callout function in accordance with our Group requirements and policies.
- Provide monitoring of remote alarm systems & incoming signals from various security devices. Assess the nature and severity of each alarm or alert received, determining whether it requires immediate action, dispatching emergency services if necessary or contacting designated personnel or authorities.
- Communicate clearly and effectively with clients, emergency responders, and other stakeholders to provide necessary information, relay instructions, and coordinate response efforts.
- Help provide the service provision for MFSG by dealing with incoming telephone calls, logging of call out details and dispatching to engineers as required.
- Maintain accurate records of all alarm activations, responses, and actions taken, ensuring compliance with established procedures and regulations.
- Follow standard operating procedures and protocols for alarm response, escalation procedures, and incident management, ensuring consistency and adherence to regulatory requirements.
- Collaborate with other ARC Operators and team members to ensure seamless operation of the ARC, sharing information, providing support, and coordinating activities as needed.
- Provide an Out of Hours Service Call-Out function in accordance with MFSG requirements and policies.
- Comply with the requirements for a CAT II NSI Gold ARC
- Provide excellent customer service to both internal and external customers
- Participate in ongoing training and professional development activities to enhance skills, stay updated on industry trends, and improve effectiveness in the role
Requirements
Who We’re Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
- Willingness to work shift patterns that may often include unsociable hours. Shift patterns will typically amount to an average of 42 hours per week.
- Experience of working on computers including MS Office and Windows.
- Ability to communicate clearly and effectively.
- An SIA Front Line Public Space CCTV Licence is desirable.
Our Commitment to Attracting, Rewarding & Retaining Talent
At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
- Basic Salary – £26,666 per annum
- Royal London Pension
- Life Assurance 4x Salary
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.
Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.
Our Business Include:
- Alarm Communications acl.uk.com/careers
- Clymac clymac.co.uk/careers
- FAFS Fire & Security fafsfireandsecurity.com/careers
- Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
- Morgan Fire Protection morganfire.co.uk/recruitment/
- Marlowe Smoke Control marlowe-aov.co.uk/careers/
- Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we\’re here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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ARC Operator employer: Marlowe Fire and Security
Contact Detail:
Marlowe Fire and Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Operator
✨Tip Number 1
Familiarise yourself with alarm monitoring systems and protocols. Understanding how these systems work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As an ARC Operator, you'll need to communicate effectively with clients and emergency responders, so practice clear and concise communication in various scenarios.
✨Tip Number 3
Research Marlowe Fire & Security's company culture and values. Showing that you align with their commitment to service excellence and teamwork can set you apart from other candidates.
✨Tip Number 4
Prepare for shift work by considering your availability and flexibility. Being upfront about your willingness to work unsociable hours can make a positive impression on the hiring team.
We think you need these skills to ace ARC Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the ARC Operator role. Emphasise your ability to handle alarm monitoring, communication skills, and any experience with emergency response.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Marlowe Fire & Security that attract you, such as their commitment to employee development and vibrant culture.
Highlight Relevant Qualifications: If you have an SIA Front Line Public Space CCTV Licence or experience with MS Office and Windows, make sure to mention these qualifications prominently in your application. They are desirable for this role.
Showcase Your Customer Service Skills: Since the role involves providing excellent customer service, include examples from your past experiences where you successfully communicated with clients or handled challenging situations effectively.
How to prepare for a job interview at Marlowe Fire and Security
✨Understand the Role
Make sure you thoroughly read the job description for the ARC Operator position. Familiarise yourself with the responsibilities, such as alarm monitoring and communication with emergency services, so you can demonstrate your understanding during the interview.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully communicated in previous jobs. Be ready to discuss how you would handle calls from clients and emergency responders.
✨Demonstrate Teamwork
The job requires collaboration with other ARC Operators. Think of instances where you've worked well in a team, and be prepared to share these experiences to show that you can contribute positively to the team dynamic.
✨Prepare for Shift Work Questions
As the role involves working on a 4 on 4 off shift pattern, be ready to discuss your flexibility and willingness to work unsociable hours. Highlight any previous experience you have with shift work to reassure them of your adaptability.