Senior BEMS Engineer

As a Senior BMS Engineer (Service and Commissioning), you need to have a flare and passion for the BMS industry. Your responsibilities will include but are not limited to maintaining and servicing existing BMS systems, identifying and rectifying any faults or irregularities, and ensuring all remedial and small projects are delivered successfully on time to specification, with the intention of always exceeding the client's expectations. You will be required to offer clients opportunities for any upgrades or improvements to the control systems, delivering a fantastic and professional service to both new and existing clients.

This position requires substantial proactive field-based customer-facing activity, focusing on quality, customer relationships, and service delivery. The ideal candidate will have strong, long-standing experience with Trend Control Products, with working experience on the current product range and pre-IQ4 series devices. AX and N4 Tridium experience would be an advantage, ideally with Niagara 4 competency. The role reports directly into the BEMS Service Manager and will be covering customer sites within the Healthcare, Leisure, Stadia, and Education sectors. This role has the opportunity for progression into engineering supervision and management, with the intention that the successful candidate will be looking to adapt and move into a supervisory level to allow for the growth and development of our business delivery model and support the BEMS Service Manager with delivering customer service excellence.

Key Responsibilities:

• Attend customer sites to investigate and rectify faulty control systems, including field wiring, electrical control panels, GUIs, and BMS controllers.
• Carry out control panel modifications and installations as required.
• Undertake service and maintenance of control systems on customer sites following detailed service schedules.
• Conduct surveys on customer sites to provide quotations for additional works.
• Attend sites as required to carry out Small Works Projects or Remedial Works.
• Provide the customer with written reports detailing works carried out and highlight and detail any further works required to rectify faulty equipment.
• Develop excellent customer relationships to consistently improve the service and contribute to their understanding of the equipment.
• Ensure that the Company's Quality standard and other compliance standards are continually maintained and adhered to.
• Support engineers with technical assistance and technical development.
• Liaise closely with the Service Manager to deliver the expectations of our customers.
• Advise clients on potential improvements, future proofing, and recommendations for their system.
• Provide and deliver supporting information and management discipline.

About You:

You will be a highly skilled, commercially aware individual who is committed to producing a high standard of work. You will be passionate about consistently delivering an excellent customer experience. You will need a flexible approach to your work and be adaptable in new ways of working to have a 'can do' attitude, whilst always providing excellent customer care skills as well as taking pride in the quality of your work at all times.

Strong engineering background with a minimum of 5 years as a BEMS Service Engineer. Solid experience of TREND hardware, networks, and/or Tridium control platforms. C & G level 2 upwards or equivalent Electrical qualifications. Able to demonstrate strong diagnostic skills on control problems. Must have excellent mechanical plant knowledge. Happy to work within a team but also have a proactive approach working alone and managing your own time. Have a keen interest in the integration of different systems. Must have a full clean driving license. Have an interest in energy management. Excellent interpersonal skills, to motivate and influence at all levels. The confidence to contribute, advise, and challenge the status quo. The ability to work effectively under pressure to tight deadlines. Strong attention to detail. Excellent written and verbal communication skills. Able to support and provide guidance as a mentor to junior staff members and apprentices.