Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and oversee installation operations, ensuring efficiency and customer satisfaction.
- Company: Join Marlowe Kitchen Fire Suppression, a leader in fire safety solutions.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real impact in fire safety while developing your leadership skills.
- Qualifications: Experience in management and a strong understanding of field operations required.
- Other info: Dynamic role with opportunities for professional development and team collaboration.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly organised and driven Installation Manager to lead and oversee our installation operations within Marlowe Kitchen Fire Suppression. This is a pivotal role responsible for ensuring the efficient delivery of installations, effective resource planning, and high levels of customer satisfaction.
You will manage day-to-day operations, support field engineers and schedulers, and drive performance against key business targets, ensuring projects are delivered safely, on time, and to the highest quality standards.
Key Responsibilities- Daily Operations
- Manage and review the daily planning schedule, identifying aborted jobs and revisits, and liaising with engineers and clients to arrange re-attendance and confirm applicable charges.
- Provide hands-on support and direction to the scheduling team to ensure efficient allocation of work.
- Manage engineer availability, including holiday approvals and sickness reporting within required timeframes.
- Maintain and resolve installation query logs, ensuring all issues are addressed promptly.
- Identify and resolve stock-related issues to avoid delays to installations.
- Monitor and reduce avoidable no-charge works, taking corrective action within 24 hours.
- Handle customer complaints and non-conformances, ensuring timely response and resolution.
- Provide reasonable out-of-hours support to installation engineers when required.
- Ensure full compliance with health and safety standards across all installation activities.
- Weekly Management
- Lead scheduling and planning meetings to ensure workloads, resources, and materials are aligned with delivery timelines.
- Drive engineer utilisation by optimising scheduling and increasing productivity where possible.
- Prepare and present weekly reports to senior leadership, covering: forecasted workload and performance, customer complaints and resolutions, installation challenges and improvements, lead times and service delivery metrics, engineer and scheduler performance updates, revisits analysis and root cause identification, progress of trainee development, fleet compliance and performance monitoring.
- Monthly Performance & Leadership
- Ensure all completed works are closed and invoiced within the month, achieving high completion targets.
- Deliver against monthly revenue and margin targets, particularly for Ansul system installations.
- Maintain oversight of engineer certifications and training compliance.
- Ensure annual product audits are completed for each engineer.
- Lead team performance management, including addressing disciplinary matters where required.
- Maintain optimal team capacity, reviewing headcount and workload demands regularly.
- Drive cost efficiencies, including reducing reliance on subcontractors.
- Define and standardise installation timescales for different project types.
- Communicate commission structures and performance updates to engineers.
- Approve and coordinate bonus payments in collaboration with the Office Manager.
- Attend monthly sales meetings to align operational delivery with business development.
- Produce and distribute technical bulletins to support continuous improvement and knowledge sharing.
- Proven experience in an Installation Manager, Operations Manager, or similar leadership role.
- Strong understanding of scheduling, workforce planning, and field operations.
- Experience within fire suppression, fire safety, or related technical industries (highly desirable).
- Commercial awareness with the ability to manage revenue, margins, and costs effectively.
- Excellent organisational and problem-solving skills with strong attention to detail.
- Confident communicator with the ability to engage effectively with engineers, clients, and senior stakeholders.
- Experience managing performance, KPIs, and continuous improvement initiatives.
- Knowledge of health and safety regulations and compliance requirements.
- Ability to lead, motivate, and develop high-performing teams.
Installation Manager employer: Marlowe Fire and Security Group
Contact Detail:
Marlowe Fire and Security Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Installation Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their installation processes and any recent news. This will help you stand out as someone who’s genuinely interested and knowledgeable about what they do.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that Installation Manager gig!
We think you need these skills to ace Installation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Installation Manager role. Highlight your experience in managing operations, scheduling, and any relevant technical knowledge in fire suppression. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Marlowe Kitchen Fire Suppression. Share specific examples of how you've driven performance and managed teams in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve tackled challenges head-on. We love candidates who can think on their feet and resolve issues quickly, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Installation Manager position. Plus, it’s super easy!
How to prepare for a job interview at Marlowe Fire and Security Group
✨Know Your Stuff
Make sure you brush up on your knowledge of fire suppression systems and installation processes. Familiarise yourself with the specific technologies and regulations relevant to the role, as this will show your potential employer that you're serious about the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed operations. Highlight how you’ve handled scheduling challenges, resolved customer complaints, or improved performance metrics. This will demonstrate your capability to lead and motivate a team effectively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you had to make quick decisions or resolve conflicts, and be ready to discuss the outcomes. This will showcase your critical thinking and organisational skills.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask insightful questions about their current projects, team dynamics, or company culture. This shows your interest in the role and helps you gauge if the company is the right fit for you.