Service Technician

Responsibilities

• Attend client sites to ensure correct utilization of chemistry and plant equipment to meet discharge consent limits or wastewater management needs.
• Assist in assembling equipment and plant for use within client or company sites, including fitting and installation.
• Promote sales of chemicals, parts, and servicing work to new and existing clients.
• Service client equipment to a high standard based on a service plan.
• Maintain rental units and provide condition reports post-hire.

Key Responsibilities

• Learn new skills and methods to provide the best advice and assistance to clients.
• Uphold company standards and professionalism.
• Comply with site rules and Permit to Work regulations when on client sites.
• Collaborate with the Service Delivery Manager to ensure all work is invoiced or reported.
• Provide Site Visit Reports after each customer contact to track follow-up works and SLA requirements.
• Participate in special projects or other work locations around the UK, including overnight stays.
• Plan routes efficiently to minimize mileage.
• Take ownership of equipment and maintain it to the highest standards.

Candidate Requirements

• Experienced technician with good operational standards and practices.
• Strong problem-solving skills and a logical approach to fault finding.
• Confident in customer and supplier interactions.
• Willing to prioritize customer needs.
• Flexible working hours and days based on business needs.
• Organized with good documentation skills for ISO and BSI compliance.

Benefits

• 23 days of annual leave plus bank holidays, increasing to 25 with service.
• 10 extra paid days for Reservists and Cadet Force Adult Volunteers.
• Life insurance after 6 months.
• Enhanced sickness, bereavement, maternity, and paternity pay.
• Employee Assistance Programme, including confidential help and support.
• Up to 5 paid counselling sessions.
• Pension salary sacrifice scheme for NI savings.
• Annual pay reviews.
• Accredited mental health first aiders.
• Access to benefits platform for discounts and financial advice.
• Free mortgage advice.
• Length of Service awards starting at 5 years.
• Opportunities for progression and development.
• Company vehicle, fuel card, phone, and laptop included.

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