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For Companies At a Glance
- Tasks: Monitor alarms, handle calls, and coordinate emergency responses in a dynamic team environment.
- Company: Join Marlowe Fire & Security, a fast-growing leader in fire and security solutions across the UK.
- Benefits: Enjoy a competitive salary, pension, extra holidays, mental health support, and career development opportunities.
- Why this job: Be part of a vibrant culture that values your contributions and offers real career progression.
- Qualifications: Positive attitude, strong communication skills, and computer proficiency; SIA licence is a plus.
- Other info: Work on a 4 on 4 off shift pattern with a supportive team dedicated to excellence.
The predicted salary is between 22600 - 26700 £ per year.
ARC Operator – Birchwood
Why Marlowe Fire & Security?
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence, from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Basic Salary – £26,666 per annum
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
Marlowe Fire & Security’s ARC Operator’s
Working on a 4 on 4 off shift pattern (12hr shifts), our team provides alarm monitoring services in accordance with procedures & ARC accreditation. Handling incoming telephone calls in a timely & professional manner. The team provides an Out of hours service callout function in accordance with our Group requirements and policies.
- Provide monitoring of remote alarm systems & incoming signals from various security devices. Assess the nature and severity of each alarm or alert received, determining whether it requires immediate action, dispatching emergency services if necessary or contacting designated personnel or authorities.
- Communicate clearly and effectively with clients, emergency responders, and other stakeholders to provide necessary information, relay instructions, and coordinate response efforts.
- Help provide the service provision for MFSG by dealing with incoming telephone calls, logging of call out details and dispatching to engineers as required.
- Maintain accurate records of all alarm activations, responses, and actions taken, ensuring compliance with established procedures and regulations.
- Follow standard operating procedures and protocols for alarm response, escalation procedures, and incident management, ensuring consistency and adherence to regulatory requirements.
- Collaborate with other ARC Operators and team members to ensure seamless operation of the ARC, sharing information, providing support, and coordinating activities as needed.
- Provide an Out of Hours Service Call-Out function in accordance with MFSG requirements and policies.
- Comply with the requirements for a CAT II NSI Gold ARC
- Provide excellent customer service to both internal and external customers
- Participate in ongoing training and professional development activities to enhance skills, stay updated on industry trends, and improve effectiveness in the role
Requirements
Who We’re Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
- Willingness to work shift patterns that may often include unsociable hours. Shift patterns will typically amount to an average of 42 hours per week.
- Experience of working on computers including MS Office and Windows.
- Ability to communicate clearly and effectively.
- An SIA Front Line Public Space CCTV Licence is desirable.
Benefits
Our Commitment to Attracting, Rewarding & Retaining Talent
At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
- Basic Salary – £26,666 per annum
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Additional Birthday Holiday
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
A Little More About Marlowe Fire & Security
We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.
Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.
Our Business Include:
- Alarm Communications acl.uk.com/careers
- Clymac clymac.co.uk/careers
- FAFS Fire & Security fafsfireandsecurity.com/careers
- Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
- Morgan Fire Protection morganfire.co.uk/recruitment/
- Marlowe Smoke Control marlowe-aov.co.uk/careers/
- Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
Equal Opportunities
At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we\’re here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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ARC Operator employer: Marlow Fire & Security
Contact Detail:
Marlow Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Operator
✨Tip Number 1
Familiarise yourself with alarm monitoring systems and protocols. Understanding how these systems work will not only boost your confidence during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills. As an ARC Operator, you'll need to communicate effectively with clients and emergency responders, so practice clear and concise communication in various scenarios.
✨Tip Number 3
Show your willingness to work flexible hours. Since the role involves shift patterns that may include unsociable hours, expressing your flexibility can set you apart from other candidates.
✨Tip Number 4
Research Marlowe Fire & Security's company culture and values. Being able to align your personal values with those of the company can make a strong impression during your discussions with the hiring team.
We think you need these skills to ace ARC Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the ARC Operator role. Emphasise your ability to handle alarm monitoring, communication skills, and any experience with emergency response.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for Marlowe Fire & Security and how your values align with theirs.
Highlight Relevant Qualifications: If you have an SIA Front Line Public Space CCTV Licence or experience with MS Office, make sure to mention these qualifications prominently in your application. They are desirable for this role.
Showcase Your Customer Service Skills: Since the role involves providing excellent customer service, include examples from your past experiences where you successfully communicated with clients or handled challenging situations effectively.
How to prepare for a job interview at Marlow Fire & Security
✨Understand the Role
Make sure you thoroughly read the job description for the ARC Operator position. Familiarise yourself with the responsibilities, such as alarm monitoring and communication with emergency services, so you can demonstrate your understanding during the interview.
✨Showcase Your Communication Skills
As an ARC Operator, clear communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will show that you can handle the demands of the job.
✨Demonstrate Technical Proficiency
Since the role involves working with computers and security systems, be ready to discuss your experience with MS Office and any relevant software. If you have an SIA Front Line Public Space CCTV Licence, mention it as it’s desirable for the position.
✨Emphasise Teamwork and Independence
The job requires both teamwork and the ability to work independently. Prepare to discuss instances where you've successfully collaborated with others, as well as times when you've taken initiative on your own. This will highlight your versatility as a candidate.