Marloo, a growing AI partner for financial advisers, seeks a global CX leader to own inbox operations, coach a distributed team and shape the customer experience across markets. You will build systems, scope internal tooling with engineering, and drive reductions in ticket volume by addressing root causes.
The role combines strategic leadership with hands-on execution, requiring a track record of improving CX, cross-border team development, and strong communication to align product, engineering
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Global CX Lead — Systems, Strategy & Scale employer: Marloo
Marloo is an exceptional employer that prioritises customer happiness and fosters a vibrant, collaborative work culture. As a Customer Experience Associate, you'll enjoy direct impact on our clients from day one, with structured onboarding and a supportive team environment that encourages personal growth and career transitions into key roles. Located in a fast-scaling startup atmosphere, Marloo offers the unique advantage of being part of a high-energy team where learning and innovation thrive.
