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- Tasks: Manage order fulfilment, customer service, and inventory for a growing watch company.
- Company: Marloe Watch Company, a small business focused on craftsmanship and integrity.
- Benefits: Competitive salary, annual bonus, 25 days holiday, and a watch of your choice each year.
- Other info: Relaxed office atmosphere with flexible working hours and opportunities for career development.
- Why this job: Join a passionate team and make a real impact in a dynamic start-up environment.
- Qualifications: Exceptional customer service skills and a willingness to learn and grow.
The predicted salary is between 30000 - 40000 £ per year.
Salary Expectation £30,000–£40,000 depending on experience.
Company Description
At Marloe Watch Company, we believe in doing things properly. From designing and assembling beautiful mechanical watches to telling authentic stories behind every product, we’re proud to be a small growing business driven by integrity, purpose and craftsmanship. As we grow, we’re looking for someone who shares our values to take on our Operations Manager role.
Role Description
We’re seeking a Fulfilment Manager to join us on site in Sonning Common. This is a hands-on role with primary responsibility for all order fulfilment, ensuring watches are packed and shipped accurately and on time. Alongside this, the role encompasses after sales support and inventory management, and plays a key part in delivering the exceptional customer experience for which we’re known. This is a full-time, permanent position, based at our offices Monday to Friday.
Responsibilities:
- As a global business part of your job will be to process, pack and manage our shipments – getting our watches onto the wrists of customers all over the world.
- As the first point of contact, you’ll provide impeccable customer service by email, phone and in person.
- Mechanical watches are living mechanisms and sometimes require repair or servicing, and you’ll be working with our in-house workshop to ensure our customers’ watches keep accurate time and provide enjoyment for years to come.
- You’ll be contributing to the exciting journey from concept through to design and launch for our future models and collections from helping to choose colour palettes to developing quality website content.
- With several collections in the portfolio, it’s vital to track stock levels accurately – you will oversee this and lead the continuous improvement of stock control processes.
- As a fast-growing business, there’s always plenty to do so you will support the team in a wide range of activities, including PR launch events, product photoshoots and general running of the business.
What we’re looking for:
- Our customers mean everything to us, so we take great pride in providing a personal service that’s beyond expectation. You will have exceptional customer service skills as well as excellent written and spoken English.
- We would be nothing without our products, so we’re looking for someone who will take as much care with them as we do – perfectionists welcome.
- We’re a small company, so sometimes it’s all hands-on-deck - you will have an entrepreneurial outlook and willingness to get stuck in, in any way required.
- Whilst watchmaking is an industry with great history, we’re very much a modern company. You will be fluent in Mac OS and Microsoft Office, and be able to quickly get to grips quickly with our ecommerce and platforms.
- You’ll be a self-starter who can be trusted to work independently but also has scope to develop with our business to become a future manager of their own team.
- Our office is located in a remote area, so a full driving licence and daily access to a car is essential.
- You don’t need to be a watchmaker, an engineer or a designer to work for us – what you do need is curiosity, some creative flair and a strong determination to succeed.
Benefits:
- We expect dedication and a strong work ethic, and offer a salary to reflect this.
- Hard work is vital to our success, and we expect you to contribute to our business growth, so we offer an annual bonus based on results and performance.
- We know there’s more to life than work, so encourage a healthy work/life balance with flexible working hours.
- Similarly, we know how important time off can be, so offer 25 days annual holiday.
- We take saving for the future very seriously, and offer an employer contribution pension scheme.
- We take genuine pride and enjoyment from wearing the watches we create – you will benefit from a watch of your choice each year.
- We operate from a rural office location with a relaxed atmosphere – more jeans and jumpers than suits and ties.
- You will have the prospect of helping to unleash the potential of this exciting start-up.
Fulfilment Manager in Sonning Common employer: Marloe Watch Company
Contact Detail:
Marloe Watch Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Manager in Sonning Common
✨Tip Number 1
Get to know the company inside out! Research Marloe Watch Company, their values, and their products. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your skills match the role. Be ready to share examples of your customer service experience and how you handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Fulfilment Manager in Sonning Common
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for watches and customer service shine through. We love candidates who share our values and can convey their passion for craftsmanship and quality.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in order fulfilment and customer service. We want to see how your skills align with the role of Fulfilment Manager, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Marloe Watch Company
✨Know the Company Inside Out
Before your interview, take some time to research Marloe Watch Company. Understand their values, craftsmanship, and what makes their watches unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Fulfilment Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your communication skills, especially in handling inquiries via email and phone.
✨Demonstrate Your Attention to Detail
Since the role involves managing inventory and ensuring accurate order fulfilment, be ready to discuss how you maintain accuracy in your work. Share specific strategies or tools you use to track stock levels and manage processes efficiently.
✨Emphasise Your Hands-On Approach
Marloe Watch Company values a hands-on attitude. Be prepared to talk about times when you've rolled up your sleeves and tackled challenges directly. Show that you're not afraid to get involved in various tasks, from packing orders to supporting PR events.