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- Tasks: Support trading applications and resolve technical issues in a fast-paced environment.
- Company: Join a global financial services business with a focus on trading operations.
- Benefits: Enjoy a hybrid work model and opportunities for professional growth.
- Why this job: Be part of a dynamic team that drives innovation in financial markets.
- Qualifications: 3+ years in trading support; familiarity with FX, FIX protocol, and Unix/Linux required.
- Other info: Collaborate with top professionals and enhance your technical skills.
The predicted salary is between 36000 - 60000 £ per year.
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Front Office Trading Technical Support, London
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Client:
Marlin Selection
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
039cc3f4e633
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
We’re hiring a proactive and detail-orientedCustomer Support Analystto join the eOperations team of aglobal financial services business. Based inLondon, this role supports mission-critical trading applications and services across EMEA, APAC, and the US. If you thrive in fast-paced environments, enjoy solving complex technical issues, and have experience in financial markets — we want to hear from you.
The Opportunity
You’ll be part of a global team overseeing the full trade lifecycle — from order entry through to clearing and settlement. Working closely with brokers, traders, product teams, and developers, you’ll play a key role in maintaining service excellence and operational resilience.
What You’ll Be Doing
- Diagnose and resolve 1st-line support issues; escalate as needed while maintaining clear documentation.
- Communicate effectively with internal and external stakeholders, managing expectations throughout.
- Take ownership of your workload and contribute to team task distribution.
- Develop expertise in proprietary trading platforms, supporting issue replication and UAT testing.
- Troubleshoot FIX API connections and monitor trade flows and market data workflows.
- Support daily health checks and participate in platform testing and process improvement initiatives.
- Contribute to team documentation and knowledge sharing resources.
What We’re Looking For
- 3+ years in a trading support or financial services environment (e.g. brokerage, exchange, investment bank).
- Familiarity with FX and Rates products (e.g. NDFs, Swaps, FXO, IRS, Gilts, EGBs).
- Experience with FIX protocol, Unix/Linux, and end-to-end trade lifecycle.
- Strong communication skills – able to bridge the gap between business and technology.
- Comfortable multitasking and prioritizing in a high-pressure environment.
- Knowledge of SQL, JIRA, and scripting is a plus.
- Exposure to third-party tools like MarkitWire, ICElink, Refinitiv, or ION is highly desirable.
Nice to Have
- Experience with application deployments or basic network troubleshooting.
- Interest in improving operational processes and driving support innovation.
- A collaborative mindset and eagerness to grow technical and product knowledge.
Why Join?
- Be part of a global support team at the core of trading operations.
- Collaborate with leading professionals across trading, operations, and technology.
- Work in a hybrid model from our central London office, with opportunities for growth and impact.
Ready to Apply?
Click “Apply” or reach out directly to Javed Hussain, to learn more. If you’re passionate about financial markets and thrive in a client-facing technical support role, we’d love to speak with you.
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Front Office Trading Technical Support employer: Marlin Selection
Contact Detail:
Marlin Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Trading Technical Support
✨Tip Number 1
Familiarise yourself with the specific trading platforms and tools mentioned in the job description, such as FIX protocol and Unix/Linux. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Network with professionals in the financial services industry, especially those who work in trading support roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your knowledge of the end-to-end trade lifecycle and common troubleshooting scenarios. Being able to articulate your problem-solving process will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by practicing how to explain complex technical issues in simple terms. This is crucial for bridging the gap between business and technology, a key requirement for the role.
We think you need these skills to ace Front Office Trading Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in trading support or financial services. Emphasise your familiarity with FX and Rates products, as well as any experience with FIX protocol and Unix/Linux.
Craft a Strong Cover Letter: In your cover letter, express your passion for financial markets and your ability to thrive in high-pressure environments. Mention specific examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to bridge the gap between business and technology. Highlight any experience working with internal and external stakeholders.
Highlight Technical Proficiency: Mention any knowledge of SQL, JIRA, and scripting in your application. If you have experience with third-party tools like MarkitWire or Refinitiv, be sure to include that as well, as it will strengthen your application.
How to prepare for a job interview at Marlin Selection
✨Understand the Trading Environment
Familiarise yourself with the trading lifecycle and the specific products mentioned in the job description, such as FX and Rates products. Being able to discuss these topics confidently will demonstrate your knowledge and interest in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with FIX protocol, Unix/Linux, and any relevant scripting or SQL knowledge. Providing examples of how you've used these skills in previous roles can help illustrate your technical capabilities.
✨Communicate Clearly
Since the role involves liaising with various stakeholders, practice articulating complex technical issues in a way that is easy to understand. This will show your ability to bridge the gap between business and technology effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've diagnosed and resolved technical issues in a high-pressure environment. Highlighting your proactive approach and ability to manage expectations will be key to impressing the interviewers.
