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- Tasks: Provide hands-on IT support and troubleshoot tech issues for a global investment firm.
- Company: Join a leading independent investment management firm with a collaborative culture.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Be the go-to tech hero, making a real difference in user experiences worldwide.
- Qualifications: Experience in desktop support and strong problem-solving skills required.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading independent investment management and strategic advisory firm with a global footprint across the US, Europe, and Asia, is seeking a Desktop Support Analyst to join their London office. This is an exciting opportunity to become part of a values-driven organization that prioritizes collaboration, innovation, and client service.
In this role, you will be the first point of contact for IT support, providing hands-on and remote assistance to colleagues across multiple global offices. You'll work closely with local and international technology teams to ensure seamless operations and deliver exceptional user experiences.
Key Responsibilities- Provide desktop and remote IT support across Windows and macOS environments.
- Troubleshoot hardware, software, and network issues.
- Manage user accounts and groups in Active Directory.
- Support mobile devices (iOS, Android), printers, and Citrix/remote access systems.
- Coordinate with vendors and building personnel for installations and onsite services.
- Assist with onboarding/offboarding, including equipment setup.
Help Desk – Desktop Support Analyst in England employer: Marlin Selection
Contact Detail:
Marlin Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk – Desktop Support Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in investment firms. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting prowess during interviews. Bring examples of how you've solved tech issues in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like the one in the job description. Express your interest and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Desktop Support Analyst role. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace Help Desk – Desktop Support Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Analyst role. Highlight relevant experience with Windows and macOS environments, as well as any troubleshooting skills you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our values-driven organisation. Be sure to mention your experience with user accounts and remote assistance.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Give examples of how you've tackled hardware or software issues in the past. We love seeing candidates who can think on their feet and provide exceptional user experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marlin Selection
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and macOS environments. Be prepared to discuss troubleshooting methods for hardware, software, and network issues, as these will likely come up during the interview.
✨Showcase Your Communication Skills
As a Desktop Support Analyst, you'll be the first point of contact for IT support. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with colleagues who may not be tech-savvy.
✨Familiarise Yourself with Active Directory
Since managing user accounts and groups in Active Directory is part of the role, make sure you understand how it works. Be ready to discuss your experience with user management and any relevant tools you've used.
✨Demonstrate Your Problem-Solving Approach
Prepare to share examples of how you've tackled IT issues in the past. Highlight your ability to think critically and work collaboratively with teams, as this aligns with the values of the firm you're interviewing with.
