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For Companies At a Glance
- Tasks: Provide top-notch customer support for cutting-edge financial technology.
- Company: Leading financial technology provider with a global impact.
- Benefits: Competitive salary, training opportunities, and a collaborative team environment.
- Why this job: Be at the forefront of technology in global financial markets.
- Qualifications: 3+ years in customer support, strong tech skills, and a passion for learning.
- Other info: Opportunity to grow your skills in a fast-paced, dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
Im currently supporting a leading financial technology provider in their search for a Customer Support Engineer to join their team in Belfast. This position plays a key part in expanding their global support footprint for a core product used by major institutions across financial services.
Were looking to connect with candidates who bring 3+ years of customer support experience within financial services, combined with strong technical capability and the ability to take real ownership in a fast-moving environment.
What Youll Bring
- A passion for technology and a willingness to learn new tools and concepts
- Experience delivering first and second-line support, including onboarding new customers
- Strong understanding of support processes and an adaptable approach
- Solid hands-on experience in Unix/Linux environments
- Knowledge of common scripting languages to help automate processes and integrate into existing frameworks
- Background in financial services, especially around Market Data or Order Entry
- Excellent communication skills and a proactive, customer-focused mindset
Nice to Have
- Networking fundamentals
- Deployment management
- Foreign exchange (FX) markets
- Messaging protocols (particularly FIX)
- Technical writing/documentation
Why This Role Could Be a Great Fit
This is a fantastic opportunity for someone who enjoys being close to the technology that powers global financial markets. Youll join a collaborative team, work on mission-critical systems, and continue building your skills across modern infrastructure, automation, and financial market connectivity.
If this sounds like the kind of role youd like to explore, Id be happy to share more details and discuss whether it aligns with what youre looking for.
Customer Support Engineer in Belfast employer: Marlin Selection
Contact Detail:
Marlin Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Belfast
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on Unix/Linux commands and any scripting languages you know. Being able to demonstrate your hands-on experience can really set you apart from other candidates.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the role is a good fit for you. Think about what you want to know about the team dynamics or the technologies they use.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Engineer in Belfast
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Share examples of how you've embraced new tools or concepts in your previous roles, especially in customer support within financial services.
Highlight Relevant Experience: Make sure to detail your 3+ years of customer support experience. We want to know about your hands-on work in Unix/Linux environments and any scripting languages you’ve used to automate processes.
Communicate Clearly: Your communication skills are key! Use clear and concise language in your application to demonstrate your proactive, customer-focused mindset. Remember, we value clarity just as much as technical skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Belfast.
How to prepare for a job interview at Marlin Selection
✨Know Your Tech
Brush up on your technical skills, especially in Unix/Linux environments. Be ready to discuss how you've used scripting languages to automate processes or improve support workflows. This will show your passion for technology and your ability to adapt.
✨Showcase Your Support Experience
Prepare examples from your past roles where you delivered first and second-line support. Highlight any onboarding experiences you've had with new customers, as this is crucial for the role. Use specific metrics or outcomes to demonstrate your impact.
✨Understand Financial Services
Familiarise yourself with key concepts in financial services, particularly around Market Data and Order Entry. Being able to speak the language of the industry will impress your interviewers and show that you're serious about the role.
✨Communicate Proactively
Practice your communication skills by explaining complex technical concepts in simple terms. A proactive, customer-focused mindset is essential, so be prepared to discuss how you've handled challenging customer interactions in the past.