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- Tasks: Provide top-tier IT support and troubleshoot technical issues for global employees.
- Company: Join a prestigious investment firm known for its client-first culture and innovative tech approach.
- Benefits: Enjoy private medical insurance, wellness incentives, and opportunities for international travel.
- Why this job: Be the face of IT in a collaborative team that values your contributions and supports your growth.
- Qualifications: 3+ years of IT support experience with proficiency in Windows, macOS, and Active Directory.
- Other info: This role involves occasional travel and offers a competitive salary with comprehensive benefits.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (occasional travel required)
Competitive Salary + Comprehensive Benefits
We're currently working with a prestigious global investment and advisory firm to find an experienced Help Desk – Desktop Support Analyst for their London office. This is an exciting opportunity to join an employee-owned organization known for its client-first culture, strong values, and forward-thinking approach to technology and service delivery. In this role, you’ll be the face of the IT team — providing critical desktop and remote support to internal users across multiple global locations. You’ll troubleshoot a wide range of technical issues, contribute to process improvements, and ensure seamless onboarding experiences for new employees.
What You'll Be Doing:
- Providing top-tier IT support (in-person, phone, remote) to employees at all levels
- Troubleshooting and resolving desktop, mobile, printing, and network issues
- Managing user accounts via Active Directory and working within an enterprise Windows environment
- Supporting software deployment, patching, and security remediation
- Managing hardware assets and supporting onboarding/offboarding procedures
- Collaborating with vendors, contractors, and building management on IT installations
- Working closely with the broader tech team across international locations
You’ll Thrive In This Role If You’re:
- Customer-focused with strong interpersonal and communication skills
- A self-starter with solid time management and task ownership abilities
- A natural problem-solver with a structured approach to troubleshooting
- Technically versatile — from Windows/macOS to mobile devices and enterprise systems
- A team player who works well in a hybrid global support environment
Requirements:
- 3+ years of professional IT support experience (remote and onsite)
- Experience imaging Windows and macOS systems
- Proficiency with Active Directory, Citrix, and network troubleshooting
- Familiarity with endpoint management, printing issues, and mobile device support
- Experience managing third-party vendors and technical installations
Preferred:
- Exposure to ITIL practices and enterprise security processes
- Strong analytical and creative problem-solving skills
- Experience with remote and on-call support setups
- Bachelor's degree or equivalent experience in a technical field
Benefits Snapshot:
- Private medical insurance (including vision), dental, and critical illness cover
- Wellness incentives, gym discounts, in-house fitness events
- Generous parental leave and family support programs
- Pension scheme, income protection, and life assurance
- Cycle-to-work scheme, season pass loans, and more
- Opportunities for international travel and career growth
Ready to take the next step in your IT career? Apply now to join a truly collaborative, mission-driven team where your contribution will be seen, valued, and supported.
IT Helpdesk Desktop Support Analyst employer: Marlin Selection Recruitment
Contact Detail:
Marlin Selection Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Desktop Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Citrix. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will show that you understand the importance of a client-first culture.
✨Tip Number 3
Research the company’s values and culture to align your responses during interviews. Showing that you resonate with their mission-driven approach can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with both remote and onsite support setups. Given the hybrid nature of the role, demonstrating your adaptability in different environments will be crucial.
We think you need these skills to ace IT Helpdesk Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in desktop and remote support. Emphasise your skills with Windows, macOS, and Active Directory, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Relevant Experience: In your application, clearly outline your 3+ years of professional IT support experience. Include details about your familiarity with endpoint management, network troubleshooting, and any exposure to ITIL practices.
Showcase Soft Skills: Since this role requires strong interpersonal and communication skills, make sure to include examples of how you've effectively collaborated with teams or provided exceptional customer service in your previous positions.
How to prepare for a job interview at Marlin Selection Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and macOS systems, as well as your proficiency in Active Directory and network troubleshooting. Bring examples of past issues you've resolved to demonstrate your technical versatility.
✨Emphasise Customer Service
Since this role is customer-focused, highlight your interpersonal skills and any previous experiences where you provided exceptional support. Share specific instances where you went above and beyond to assist users.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your structured approach to troubleshooting. You might be asked to solve a hypothetical technical issue during the interview, so practice articulating your thought process clearly.
✨Research the Company Culture
Understand the company's client-first culture and values. Be ready to explain how your personal values align with theirs and how you can contribute to their forward-thinking approach to technology and service delivery.
