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For Companies At a Glance
- Tasks: Lead the UK Retail IT strategy and drive impactful technology projects.
- Company: Join a leading energy business with a focus on innovation and collaboration.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Why this job: Shape the future of energy retail technology and make a real difference.
- Qualifications: 5+ years in tech leadership, especially in energy retail and CRM systems.
- Other info: Be part of a dynamic team that values customer focus and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a leading energy business, is seeking a Head of UK Retail IT to join their senior leadership team. Reporting to the VP of IT, this role is pivotal in shaping technology strategy, driving project delivery, and ensuring robust application support across the UK energy retail IT estate. Acting as the principal business partner to VP Sales and VP Operations, you will foster cohesion between business units, deliver cost efficiencies, and lead a high-performing IT team.
Key Responsibilities
- Contribute as a core member of the global IT & Change leadership team.
- Provide leadership, coaching, and development to your team, embedding company values.
- Build strong relationships with senior stakeholders to translate business needs into technology-enabled solutions.
- Manage IT demand for the UK energy retail estate and oversee the portfolio of technology change.
- Drive delivery of projects to achieve commercial outcomes within agreed time, cost, and quality constraints.
- Ensure a cost-effective and sustainable Salesforce application support model.
- Act as the domain expert for energy retail technology, staying ahead of industry trends.
- Collaborate with Architecture, PMO, and other IT leaders to deliver cohesive programs of change.
Performance Indicators
- Positive stakeholder feedback on IT support and delivery.
- Delivery of portfolio within time, cost, and quality metrics.
- Strong team engagement (eNPS) and SLA performance.
- Effective collaboration across IT leadership to achieve cost efficiencies.
Experience & Skills
- Bachelor’s degree or equivalent experience.
- 5+ years delivering technology initiatives in multi-business unit organisations.
- Proven experience in energy retail technology strategy, CRM (Salesforce), customer operations, and billing systems.
- Strong track record in project delivery, risk management, and vendor engagement.
- Knowledge of ITIL, Agile, DevOps, and enterprise architecture best practices.
- Excellent communication and stakeholder management skills.
- Previous experience leading senior teams and managing performance processes.
Knowledge
- Domain expertise in energy retail and customer service.
- Familiarity with cloud and on‑premises solutions.
- Understanding of programme and project delivery methodologies (PMI, Prince2, MSP).
Our Values
- Think Customer – Put customers at the heart of everything we do.
- One Team. One Future – Collaborate without silos to deliver a sustainable future.
- Innovate to Accelerate – Challenge the status quo and drive innovation.
- Own It – Take responsibility, act with integrity, and enjoy the journey.
Seniority level: Mid‑Senior level. Employment type: Contract. Job function: Information Technology. Location: London, England, United Kingdom.
Head of Retail IT employer: Marlin Selection Recruitment
Contact Detail:
Marlin Selection Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail IT
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage with others, the better your chances of hearing about opportunities that might not be advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've led projects or improved processes in your previous roles. This is your time to shine and show them why you're the perfect fit for the Head of Retail IT position.
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to align with their values and goals. Research the company’s recent projects or challenges and come prepared with ideas on how you can contribute to their success.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Retail IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in energy retail technology and project delivery, as these are key for the Head of Retail IT role. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific projects you've led and how they relate to the responsibilities outlined in the job description. We love a good story!
Showcase Your Leadership Skills: Since this role involves leading a high-performing IT team, make sure to highlight your leadership experience. Share examples of how you've coached and developed teams in the past. We’re all about collaboration and growth here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Marlin Selection Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of energy retail technology, especially CRM systems like Salesforce. Be ready to discuss how you've successfully delivered technology initiatives in previous roles and how you can apply that experience to this position.
✨Showcase Your Leadership Skills
As a potential Head of Retail IT, you'll need to demonstrate your ability to lead and develop high-performing teams. Prepare examples of how you've coached team members and fostered collaboration across departments to achieve common goals.
✨Build Relationships with Stakeholders
This role requires strong stakeholder management skills. Think about how you've built relationships with senior stakeholders in the past and be prepared to share specific examples of how you've translated business needs into tech solutions.
✨Understand the Business Landscape
Familiarise yourself with the current trends in the energy sector and how they impact retail IT. Being able to discuss these trends and their implications will show that you're not just a tech expert but also a strategic thinker who understands the bigger picture.
