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- Tasks: Support critical trading systems and ensure smooth operations in a fast-paced environment.
- Company: Leading energy trading firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Join a dynamic team and work with cutting-edge trading technology.
- Qualifications: Degree preferred; understanding of ETRM systems and collaborative mindset required.
- Other info: Great chance to shape the future of energy trading operations.
The predicted salary is between 28800 - 48000 £ per year.
Location: London
Type: Permanent
Salary: Competitive + Benefits
Are you a tech-savvy problem solver with a passion for keeping critical trading systems running smoothly? Our client, a leading player in the energy trading space, is looking for an Application Support Analyst to join their dynamic team and take ownership of key trading platforms including Openlink Endur, Amphora Symphony, Planlogic EoS, Credit Cube, and Datagenic.
This is a fantastic opportunity to work at the heart of a fast-paced trading environment, ensuring system stability, managing end-of-day processes, and driving continuous service improvements.
What You’ll Be Doing
- Supporting production environments for key ETRM systems, ensuring availability and performance meet business expectations
- Investigating and resolving technical and functional issues across managed applications
- Managing incidents from start to resolution, with proactive communication to stakeholders
- Coordinating with internal and external 3rd line support teams when escalation is needed
- Overseeing release and change management processes with full documentation and rollback plans
- Developing robust support infrastructure and refining operational procedures
- Managing end-of-day processes and supporting disaster recovery failovers when required
- Maintaining clear, evolving documentation for issue resolution and system handovers
- Entering approved master data into systems as needed
What We’re Looking For
- Degree or equivalent qualification in a relevant field (preferred)
- Solid understanding of ETRM systems — ideally Openlink Endur, Amphora Symphony, and/or Planlogic EoS
- Familiarity with core trading processes and the demands of a production trading environment
- A collaborative mindset with a track record of driving improvements
- Ability to adapt to shifting priorities and deliver against expectations
Why Apply?
This role offers the chance to work with cutting-edge trading technology in a high-impact environment. You’ll be part of a team that values precision, resilience, and continuous improvement — with plenty of room to grow and shape the future of energy trading operations.
Interested? Apply now or reach out to our team for a confidential chat.
Application Support Analyst in City of London employer: Marlin Selection Ltd
Contact Detail:
Marlin Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. Think about how you'd handle specific issues with ETRM systems and be ready to showcase your problem-solving skills.
✨Tip Number 3
Showcase your passion for continuous improvement! Be ready to discuss how you've driven improvements in past roles. Employers love candidates who are proactive and can bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always here to help you navigate the process and find the right fit for you.
We think you need these skills to ace Application Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with ETRM systems like Openlink Endur and any relevant technical skills that match the job description.
Showcase Problem-Solving Skills: In your application, emphasise your problem-solving abilities. Share examples of how you've tackled technical issues in the past, especially in a trading environment, to show us you're the right fit.
Be Clear and Concise: When writing your cover letter or application, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showcasing your passion for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from interested candidates.
How to prepare for a job interview at Marlin Selection Ltd
✨Know Your ETRM Systems
Make sure you brush up on your knowledge of ETRM systems, especially Openlink Endur and Amphora Symphony. Being able to discuss these platforms confidently will show that you're not just tech-savvy but also genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to manage incidents and communicate effectively with stakeholders.
✨Understand the Trading Environment
Familiarise yourself with core trading processes and the demands of a production trading environment. This will help you demonstrate your understanding of the role's context and how you can contribute to system stability and performance.
✨Emphasise Collaboration and Adaptability
Be ready to discuss times when you've worked collaboratively to drive improvements or adapt to changing priorities. This role values a team player who can handle the fast-paced nature of energy trading, so showcasing your collaborative mindset is key.
