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- Tasks: Handle structural warranty claims from start to finish, ensuring excellent customer service.
- Company: Join Marley, a friendly and innovative leader in the UK Structural Warranty Insurance sector.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for personal growth.
- Why this job: Be part of a dynamic team, tackling interesting challenges while helping homeowners.
- Qualifications: No prior experience needed; just a willingness to learn and a passion for customer service.
- Other info: Work in our Cheltenham office, Monday to Friday, with a focus on teamwork and development.
The predicted salary is between 28800 - 43200 £ per year.
Job Type: Full time (Monday - Friday)
About Marley: We are a friendly, dynamic and growing business looking for a new colleague to join our claims handling team. We are at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home.
About your new role: Working in our Cheltenham office, with the role title of Claims Specialist, you will handle structural warranty claims from beginning to end. Your customers will primarily be private homeowners, making a claim against the warranty on their new home. You may also deal with managing agents acting on behalf of a group of owners in the same building, such as a block of flats. These claims tend not to have the same sense of urgency as general perils claims such as fire or flood, but they can be complex, are always interesting, and require a basic level of buildings knowledge; but don't worry, if you don't already have that, we'll help you build it! And, as ever, excellence in customer service is paramount.
Claims Handler employer: Marley Risk Consultants
Contact Detail:
Marley Risk Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the structural warranty insurance sector. Understanding the basics of how these warranties work and the common issues homeowners face will give you an edge in interviews.
✨Tip Number 2
Brush up on your customer service skills. Since excellence in customer service is crucial for this role, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Network with professionals in the insurance and claims handling industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Prepare for situational interview questions. Think about how you would handle complex claims or difficult customers, as these scenarios are likely to come up during your interview process.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Claims Handler. Highlight your relevant experience and skills that align with handling structural warranty claims.
Tailor Your CV: Customise your CV to reflect your experience in claims management or customer service. Emphasise any previous roles where you dealt with complex issues or worked with homeowners.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working at Marley and how your skills can contribute to their claims handling team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Marley Risk Consultants
✨Understand the Role
Make sure you have a clear understanding of what a Claims Handler does, especially in the context of structural warranty claims. Familiarise yourself with the types of claims you will be handling and the importance of customer service in this role.
✨Show Your Customer Service Skills
Since excellence in customer service is paramount, prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to empathise and communicate effectively.
✨Research the Company
Take some time to learn about Marley and their position in the UK Structural Warranty Insurance sector. Understanding their values and recent innovations can help you tailor your responses and show genuine interest in the company.
✨Prepare for Technical Questions
While you may not have extensive knowledge of buildings, it’s beneficial to brush up on basic concepts related to structural warranties. Be ready to discuss how you would approach learning about these topics and demonstrate your willingness to grow in the role.
