Marley Risk Consultants Ltd is seeking a Customer Relations Officer in Cheltenham to manage complaints end-to-end, ensuring fair, empathetic resolutions. The role supports regulatory reporting, RCA, and learning loops across the MGA, Claims and loss adjusting services.
The ideal candidate has experience in regulated complaint handling, with knowledge of FCA standards and Consumer Duty, and strong communication skills. Office-based, Mon-Fri.
Regulated Complaints & Customer Experience Specialist in Cheltenham employer: Marley Risk Consultants
Marley Risk Consultants is an exceptional employer, offering a dynamic and supportive work environment in Cheltenham, where hybrid working is embraced. Employees benefit from competitive salaries, a range of health and wellness perks, and opportunities for professional growth while engaging in meaningful work that combines legal expertise with commercial strategy. The collaborative culture fosters strong relationships among colleagues, ensuring that every team member can contribute to resolving complex claims and advancing their careers within a respected specialist business.
