At a Glance
- Tasks: Guide homeowners through the claims process with care and expertise.
- Company: Join Marley, a forward-thinking company reshaping claims handling in the UK housing sector.
- Benefits: Competitive salary, supportive team, and training opportunities.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 1+ year in insurance claims; training provided for newcomers.
The predicted salary is between 36000 - 60000 £ per year.
Join Marley where your career can truly take shape!
Location: Cheltenham | Role: Claims Specialist
Are you ready to be part of a friendly, forward-thinking team that's reshaping the future of claims handling in the UK housing sector? At Marley, we're not just another insurance company, we're a growing business at the cutting edge of Structural Warranty Insurance, helping homeowners and insurers navigate the complexities of property defects with confidence and care.
About the Role:
As our new Claims Specialist, you'll be the reassuring voice and expert guide for homeowners making claims on their new-build warranties. Based in our Cheltenham office, you'll manage claims from start to finish whether it's a single homeowner or a managing agent representing a whole block of flats. These aren't your typical fire or flood claims; they're more nuanced, always interesting, and require a bit of building know-how (don't worry, we'll help you build that knowledge!). What matters most is your commitment to exceptional customer service and your ability to handle each case with care and professionalism.
What You'll Bring:
- 1+ year of experience in insurance claims handling
- Property/construction insurance background? Great! If not, we'll train you
- Confident communicator (written, verbal, and over the phone)
- A natural problem-solver with top-notch customer service skills
- Organised, independent, and a true team player
- Comfortable with MS Word, Excel, Outlook & Teams
Claims Specialist in Cheltenham employer: Marley Risk Consultants
Join a dynamic UK consultancy that values innovation and collaboration, offering a supportive work culture where ambitious early-career professionals can thrive. With competitive salaries and opportunities for professional growth in the insurance and MGA sectors, this role as a Strategy Assistant to the CEO provides a unique chance to engage with key stakeholders and contribute to impactful business strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Specialist in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Marley. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Marley and understanding their approach to claims handling. Show us you’re genuinely interested in how we reshape the future of insurance!
✨Tip Number 3
Practice your communication skills! As a Claims Specialist, you'll need to be a confident communicator. Role-play common scenarios with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at Marley.
We think you need these skills to ace Claims Specialist in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Specialist role. Highlight any relevant experience in insurance claims handling or customer service, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Marley and how your skills align with our mission of exceptional customer service in the housing sector.
Showcase Your Communication Skills:As a Claims Specialist, communication is key. In your application, demonstrate your written communication skills clearly and concisely. Remember, we want to see how you can reassure and guide homeowners through their claims!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marley Risk Consultants
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in the context of property and construction insurance. Familiarise yourself with common types of claims and the nuances involved, as this will show your commitment to understanding the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or resolved conflicts, as these stories will highlight your problem-solving abilities and communication skills.
✨Demonstrate Team Spirit
Marley values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team project or supported colleagues, showcasing your ability to work well in a friendly, forward-thinking environment.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, training opportunities, or how they handle complex claims. This not only shows your interest in the role but also helps you gauge if Marley is the right fit for you.
