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- Tasks: Guide homeowners through the claims process with care and expertise.
- Company: Join Marley, a forward-thinking company reshaping the UK housing insurance sector.
- Benefits: Generous pension, life insurance, gym membership, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 1+ year in insurance claims; training provided for those new to the field.
- Other info: Dynamic environment with strong support for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Join Marley – Where Your Career Can Truly Take Shape!
Location: Cheltenham
Are you ready to be part of a friendly, forward-thinking team that’s reshaping the future of claims handling in the UK housing sector? At Marley, we’re not just another insurance company, we’re a growing business at the cutting edge of Structural Warranty Insurance, helping homeowners and insurers navigate the complexities of property defects with confidence and care.
About the Role
As our new Claims Specialist, you’ll be the reassuring voice and expert guide for homeowners making claims on their new-build warranties. Based in our Cheltenham office, you’ll manage claims from start to finish — whether it’s a single homeowner or a managing agent representing a whole block of flats. These aren’t your typical fire or flood claims — they’re more nuanced, always interesting, and require a bit of building know-how (don’t worry, we’ll help you build that knowledge!). What matters most is your commitment to exceptional customer service and your ability to handle each case with care and professionalism.
What You’ll Bring
- 1+ year of experience in insurance claims handling
- Property/construction insurance background? Great! If not, we’ll train you
- Confident communicator – written, verbal, and over the phone
- A natural problem-solver with top-notch customer service skills
- Organised, independent, and a true team player
- Comfortable with MS Word, Excel, Outlook & Teams
- Eager to learn, grow, and adapt in a dynamic environment
- Degree preferred, but not essential
What’s in It for You?
- Generous company pension
- Life Insurance & Private Medical Insurance (post-probation)
- Gym membership
- Employee Assistance Programme
- Flexible working options
- Training support to complete Cert CII
Ready to Build Something Great? If you’re looking for a role where your skills are valued, your growth is supported, and your work makes a real difference, Marley is the place for you. Apply today and help us shape the future of claims handling!
Claims Specialist in Shrewsbury employer: Marley Risk Consultants Limited
Contact Detail:
Marley Risk Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Marley. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Marley and understanding their approach to claims handling. Show us you’re genuinely interested in how we reshape the future of the housing sector!
✨Tip Number 3
Practice your communication skills! As a Claims Specialist, you'll need to be a confident communicator. Role-play common scenarios with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining our team at Marley.
We think you need these skills to ace Claims Specialist in Shrewsbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in insurance claims or customer service. Even if you don’t have a background in property or construction insurance, we’re keen to see how your skills can transfer to this role!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for Marley.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Claims Specialist role. We can’t wait to hear from you!
How to prepare for a job interview at Marley Risk Consultants Limited
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in the context of property and construction insurance. Familiarise yourself with common issues homeowners face and think about how you would approach these situations. This will show that you're proactive and ready to tackle the role head-on.
✨Showcase Your Customer Service Skills
Marley values exceptional customer service, so be prepared to share examples from your past experiences where you've gone above and beyond for a customer. Think about specific scenarios where your problem-solving skills made a difference, and be ready to discuss them in detail.
✨Demonstrate Your Team Spirit
As a Claims Specialist, you'll be part of a team, so it's important to convey your ability to work well with others. Share instances where you've collaborated effectively with colleagues or contributed to a team project. Highlighting your teamwork skills will resonate well with Marley’s culture.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could be about Marley’s approach to claims handling, opportunities for training, or how they support employee growth. Asking insightful questions shows your genuine interest in the role and helps you determine if Marley is the right fit for you.