Loss Adjuster

Loss Adjuster

Marley Risk Consultants is at the forefront of innovation in the UK Structural Warranty Insurance sector, where we provide claims management and loss adjusting services to insurer clients and our customers who may be experiencing a defect with their home. Established in 2013, we have offices in Shrewsbury, London and Cheltenham and are going through a period of growth to meet the needs of our expanding client base.

We are seeking an experienced Loss Adjuster to investigate a portfolio of Latent Defect Claims on both a delegated and retained authority basis. The position would also suit an experienced Building Surveyor skilled in residential buildings claims / defect diagnosis / building pathology. You will be home-based and are expected to travel to sites throughout the UK.

Job Location:

• Home-based anywhere in the UK. Can work from our offices if desired.

Job Type:

• Full-time (Mon-Fri).

Key Activities:

• Undertake loss adjusting services on an allocated portfolio of Latent Defect Insurance Claims, ensuring that all tasks are completed efficiently and effectively.
• Attend site visits / on-site meetings to investigate causation and cover.
• Review reports and gather information as required to fully investigate each claim.
• Liaise with other industry professionals, such as Surveyors, Engineers, Solicitors and Insurers to discuss claims, agree investigation strategies, advising on liability and costs and making appropriate recommendations with regards to policy liability and strategy.
• Manage your diary to ensure optimum use of time and resources, meeting all agreed deadlines.
• Update Claims Management Portal System to ensure all loss adjusting records are accurate and complete, and all data securely stored following appropriate guidelines.
• Periodically attend team meetings at Shrewsbury head office.
• Perform other tasks as reasonably required by Senior Management.
• Participate in any internal or external training as required, including high level CII/CILA qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment).
• Manage inbound and outbound calls, emails and letters with insurers, policy holders, fellow professionals and industry specialists.
• Liaise with policyholders and experts to ensure accurate and timely settlement of claims.
• Identify and assist in pursuing recoveries and liaise with legal advisors.
• Ensure customers are treated fairly in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards.
• On occasion, opportunities may arise to join other Loss Adjusters and / or Claims Handler on site visits across the UK.
• Actively participate in team discussions to highlight issues and promote group learning.
• Perform other tasks as reasonably required by Senior Management.

Skills and Experience required:

• Experience in managing construction claims, including simple and complex claims. Ideally you will have experience of latent defects insurance for new builds, conversions and self builds. We will also consider candidates with a background in residential building surveying, building pathology, defect diagnosis, subsidence claims, general insurance buildings work or other related fields.
• Experience of IT systems including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems. Specific training on company systems will be given as required.
• Strong verbal and written communication skills.
• Strong understanding of building regulations, construction law, insurance law and their practical applications in the industry.
• Able to quickly build positive and effective relationships with internal and external stakeholders.
• Well organised with excellent time management skills.
• Excellent attention to detail and high levels of accuracy.
• Confident working independently under instruction.
• ACII / ACILA / MRICS / MCIOB / MCABE Chartered qualifications desirable; however, candidates holding lower-level grades with the above bodies will also be considered.
• Bachelor’s degree (preferred)
• Qualifications and / or experience in either Building Surveying or Building Control roles would be advantageous.
• Valid UK driving licence and willingness to travel as required. This may involve occasional overnight stays, depending on site location.

Benefits:

• Generous company pension.
• Individual performance bonus.
• Car allowance.
• Reimbursement of work-related expenses.
• Company mobile phone.
• Cycle to work scheme.
• Tech scheme.
• Life insurance (following successful completion of probationary period).
• Private medical insurance (following successful completion of probationary period).
• Flexible working.
• EV charging points (where available).
• Employee assistance programme.
• Free gym membership.