At a Glance
- Tasks: Lead a team to deliver top-notch customer service and resolve disputes effectively.
- Company: Join Marley Risk Consultants, a growing company in the Property Insurance market.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Be part of a dynamic team focused on continuous improvement and customer satisfaction.
- Why this job: Make a real difference by enhancing customer experiences and driving service improvements.
- Qualifications: Experience in customer service management and strong problem-solving skills.
The predicted salary is between 59511 - 59511 £ per year.
Customer Service Manager – Structural Warranty Claims Cheltenham | Full Time Join a Team That Makes a Difference Position Overview Marley Risk Consultants Ltd are chartered Loss Adjusters, servicing the needs of the Property Latent Defects Insurance market across the UK.
Established in 2013, we have offices in Cheltenham, Shrewsbury and London and are going through a period of growth to meet the needs of our expanding client base.
We are looking for an ambitious Customer Service Manager to lead the delivery of excellent customer service across the organisation, ensuring customers and stakeholders receive a professional, responsive and consistent service at all times.
Initially, the role will work closely with our Customer Experience team, providing support with customer escalations and service improvement initiatives.
Over time, the role will assume increasing responsibility for our Dispute Resolution activities, ultimately taking ownership of the Dispute Services function.
The successful candidate will work collaboratively across the business to identify opportunities for continuous improvement, enhance customer journey and ensure customer feedback, complaints and disputes are managed fairly, effectively and in accordance with relevant policies, procedures and industry requirements.
Essential Job Functions
Customer Service Manager employer: Marley Risk Consultants Limited
At Marley Risk Consultants Ltd, we pride ourselves on fostering a dynamic and supportive work environment in Cheltenham, where our employees are empowered to make a real impact in the Property Latent Defects Insurance market. We offer competitive benefits, a strong focus on professional development, and a culture that values collaboration and continuous improvement, making it an ideal place for ambitious individuals looking to grow their careers while contributing to meaningful customer service initiatives.
Contact Details:
Marley Risk Consultants Limited Recruitment Team
