At a Glance
- Tasks: Design and lead a new Customer Outcomes function to enhance customer experiences.
- Company: Marley Risk Consultants, a forward-thinking firm in Cheltenham.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team and influence positive change in a growing company.
- Why this job: Shape a vital service and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, complaints, or dispute resolution leadership.
The predicted salary is between 45000 - 55000 £ per year.
Customer Outcomes Manager Marley Risk Consultants Cheltenham Build it.
Lead it.
Make a lasting impact.
Are you an experienced customer service, complaints or dispute resolution leader looking for the opportunity to create something from the ground up?
At Marley Risk Consultants, we're creating a brand-new Customer Outcomes function, and we're looking for an ambitious and dynamic Customer Outcomes Manager to design, build and lead it.
This is a unique opportunity to shape a critical business service that will support our continued growth, strengthen customer confidence, and drive exceptional customer outcomes.
You'll have the autonomy to create the operating model, establish best practices, develop service standards and build a high-performing team that delivers fair, consistent and effective customer experiences.
If you thrive on creating structure, influencing change and solving complex challenges, we'd love to hear from you.
What You'll Be Doing As our Customer Outcomes Manager, you'll play a pivotal role in designing and implementing a scalable service that supports customers, stakeholders and the wider business.
Initially, you'll work closely with our Customer Relations team to manage customer escalations and identify service improvement opportunities.
As the function evol...
Customer Outcome Manager employer: Marley Risk Consultants Limited
At Marley Risk Consultants Ltd, we pride ourselves on fostering a dynamic and supportive work environment in Cheltenham, where our employees are empowered to make a real impact in the Property Latent Defects Insurance market. We offer competitive benefits, a strong focus on professional development, and a culture that values collaboration and continuous improvement, making it an ideal place for ambitious individuals looking to grow their careers while contributing to meaningful customer service initiatives.
Contact Details:
Marley Risk Consultants Limited Recruitment Team
