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- Tasks: Help customers resolve complaints quickly and effectively.
- Company: Join a dynamic team focused on customer service excellence in Cheltenham.
- Benefits: Enjoy a full-time role with a supportive work environment and opportunities for growth.
- Why this job: Make a real impact by improving customer experiences and driving service improvements.
- Qualifications: No specific experience required, just a passion for helping others and strong communication skills.
- Other info: Work Monday to Friday and be part of a culture that values learning from feedback.
The predicted salary is between 28800 - 43200 £ per year.
Complaints Handler Job Location: Cheltenham. Job Type: Full-time (Mon-Fri). The Role: As a Complaints Handler you will report to the Complaints Manager and be responsible for supporting our customers in the swift resolution of complaints. Key Activities: Be proactive in communicating with customers to listen and understand the complaint from their perspective. Investigate complaints, liaising with claims team colleagues as required, to fully understand the cause and appropriate resolution. Prepare investigative reports and formal letters Ensure complaints handling activity is fully recorded on our systems. Ensure your adherence to complaints handling regulations and procedures. Assist the Complaints Manager in supporting colleagues across the business in their understanding of complaints regulations and procedures. Assist the Complaints Manager in learning from complaints, using route cause analysis and subsequent data to identify recurring issues. Engage with our Continuous Improvement team, applying complaints learning to inform service improvements. Support a culture of customer service excellence where complaints are identified and resolved quickly, and lessons learned and applied to future…
Complaints Handler employer: Marley Risk Consultants Limited
Contact Detail:
Marley Risk Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with common complaints handling regulations and procedures. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Practice active listening skills. As a Complaints Handler, being able to empathize with customers and fully understand their concerns is crucial. Consider role-playing scenarios with friends or family to enhance this skill.
✨Tip Number 3
Research common issues in customer service within the industry. Being knowledgeable about recurring problems can help you discuss potential solutions and improvements during your interview.
✨Tip Number 4
Prepare examples of how you've successfully resolved complaints in the past. Having specific instances ready will showcase your problem-solving abilities and your proactive approach to customer service.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaints Handler position. Understand the key activities and responsibilities, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or complaints handling. Use specific examples that demonstrate your ability to resolve issues and communicate effectively with customers.
Showcase Communication Skills: Since the role requires proactive communication with customers, make sure to showcase your strong communication skills in your application. Mention any relevant training or experiences that have helped you develop these skills.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the Complaints Handler role. Discuss how your background aligns with the company's commitment to customer service excellence and continuous improvement.
How to prepare for a job interview at Marley Risk Consultants Limited
✨Understand the Role
Make sure you have a clear understanding of what a Complaints Handler does. Familiarize yourself with the key activities mentioned in the job description, such as investigating complaints and preparing reports.
✨Show Your Communication Skills
Since the role involves proactive communication with customers, be prepared to demonstrate your listening skills and ability to empathize with customers during the interview. Share examples from your past experiences where you successfully resolved complaints.
✨Know the Regulations
Brush up on complaints handling regulations and procedures. Being knowledgeable about these will show that you take the role seriously and are ready to adhere to necessary guidelines.
✨Highlight Continuous Improvement
Discuss how you can contribute to a culture of continuous improvement. Be ready to talk about any past experiences where you identified recurring issues and suggested improvements based on customer feedback.
